Firebird Tours Travel Company - Introduction

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Learn about our Story, Values and Culture

Our Story

Our Story

How we started

Our company’s journey started in 2007 from a travel agency based& in New York City and Washington DC. Since then, we have evolved into one of the best travel companies for multi-destination trips to Europe. We work in many countries - the United States and Canada, the European Union and Australia, Russia and Belarus. And, we have developed amazing travel products. You can learn more about our story and our quest for creating a better travel experience for customers.

Our Story and Our Culture

Our Vision

Our Vision

Helping You Travel Better

"Travel Better" is our company's slogan and it represents our purpose - to organize better travel experiences for people worldwide. By focusing on private and small group tours, we aligned our company's values with customers' fundamental interests to travel better and to pay less for it. We believe that "Better Travel" enriches the lives of our customers and of the local communities, and this is our small contribution to making our world a better place.  We invite you to learn more about what the concept of "Travel Better" is to us:

How we help you to Travel Better +

Our Values

Our Values

Integrity, Customer Value, Innovation, and Teamwork

Every tour is designed with our customer interests at its core. Throughout each step of your journey, we’re there for you.  Our teams, logistics, destination, and other travel professionals work in concert to provide a seamless experience from the moment that you start planning your trip to your return from the trip. To us, you’re a member of the Firebird family and our purpose is to maximize your True Customer Value.

Innovation

True Value is...

Using fine central hotels, professional licensed guides who are true locals of each destination, using rail transportation between cities, which is more convenient than driving and better for our planet too. Designing programs in such a way that travelers explore each destination, see the best of it, and experience it like the locals. Making it possible to customize just about any program and providing customer all help and support that he or she may need before and during the trip.

Our service promise

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Innovation 

Efficiency has always been—and will always be—at the forefront of everything we do. We utilize modern technology to make our work more efficient. For example, our one-of-a-kind online tour builder "Triptile" allows creating incredible multi-destination programs on the fly. Our state-of-the-art technology to build custom itineraries powers our teams and allows them to deliver unmatching service and responsiveness to our customers. 

Online tour builder

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Teamwork

Hard work fuels our endless pursuit of excellence. We have 3 amazing teams. Journey team, which consists of journey designers and advisors. Destination team which consists of destination ambassadors, logistics and reservations specialists, and Development team which consists of marketing and special projects teams. Our people make the difference. It is our one and an only true asset. It is our secret ingredient and key to the future. By holding ourselves to the highest standards, we create and deliver a better value to our customers. 

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