Firebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
Great tour guides
Small size, great tour guides, drivers or guides were always at pickup. Optional activities weren’t available, there were only available as private option for much higher price which was the hike in Flam and kayak in Stockholm.
Great Hotel
The first hotel was great, the hotel in Fort Williams was terrible. Our room was next to the garbage and when the trucks came to pick up garbage it woke us up.
Long walk Tours
The customer support team responses was quick, but we wish for alternatives to walking. We discovered on our own that we could have taken taxis to tour venues without all the walking involved in public transportation. We wish we knew that there would be 10 miles of walking each day. We had to opt out of several tours.
Excellent Tour
Overall, the tour was excellent. The drivers and guides were always on time. The hotels were excellent - especially the breakfasts. I would suggest that the guide for the welcome meeting have us introduce ourselves to the group and provide name tags. We got tired of lugging our suitcases around. We were very disappointed with the Cornelius Restaurant with boat trip. It was an unpleasant experience. It took 4 hours to serve 5 courses which were mediocre, and they ran out of bread. It was a lot of waiting around in a noisy restaurant.
Trip was great
Trip was great after a few initial issues. I would make some recommendations for future trips.
Totally enjoyed the trip
We totally enjoyed our trip. Will and have shared how much we appreciated the trip that FireBird put together. We look forward to using FireBird in future trips.
Most of our guides were wonderful and knowledgeable
Most of our guides were wonderful and knowledgeable. The point people and drivers were mostly prompt. Our guide in Venice and the Almafi Coast were the best. We had an issue where our train was cancelled. We were asked to pay $400 a night due to the cancellation. We had to book our own train to get out of Venice. The point person just left us to figure it out. Also issues with guide who left us before touring Colosseum in Rome.
Our trip was fabulous!
Our trip was fabulous! Accommodations and tours were top notch.
Drivers were excellent
While our drivers were excellent and on time, would have liked to hear more history and received a professionally guided tour during the long transfers and also at the Stirling Castle. Best, and by far the most knowledgeable guide was Annette Kruth in Edinburgh. Could have easily spent more time with her than a 1/2 day!
Great trip!
Great trip! Guides were very knowledgeable and friendly. They all treated us very well.
