What real clients say about our service
The greatest feeling we experience in our working day is the satisfaction from hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more that what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well.
This was my 6th 'bucket-list' trip, 2nd with Firebird, and everything about it was perfect
Folks at Firebird Tours did a great job of setting up the Three Spanish Capitals (April 2017) trip plan, listened well to requests for our desires.
On the trip their local representative quickly reacted to any hiccups.
When the soccer event we attended changed their match date at the last minute, the local Firebird reps took care of everything and despite these external changes, we missed nothing.
The hotels they selected were extraordinary, service at all events was terrific.
We had an absolutely amazing time on our vacation to Norway and Sweden. Firebird was so helpful
We had an absolutely amazing time on our vacation to Norway and Sweden in May, 2017. Firebird was so helpful- rescheduled our arrival dinner in Bergen after our flight was delayed.
Our tour guide in Stockholm/Uppsala/Sigtuna was delightful and we all enjoyed the extra information she went over and above to provide.
One of the highlights was our Fjord Safari- we had a wonderful guide. The Viking Plank dinner at in Flam was also a favorite.
We enjoyed the accommodations and especially liked the amazing breakfasts in Stockholm.
Adventure of a lifetime to Finnish Lapland all to the thanks of Firebird Tours
My Firebird Tour agent worked with me for several months to arrange the "perfect" tour for me & my husband to Finland (Finnish Lapland Trip, December 2016). Everything I wanted plus more.
We were pampered every step of the way---private drivers, private tour guides, top of the line hotels; everything was A+++++
But the best part was that Firebird Tours & our agent treated us like we were the only people they had to deal with.
Also, they did a wonderful follow-up that most agencies don't provide.
Our thanks again and if you want a grade, it would be an A+
You did a great job setting up our visit to Denmark & Berlin (Fairy Tale Denmark with Hjorring + Berlin).
Our flight from London to Copenhagen was almost 2 hours late but your driver was still waiting patiently for us to arrive. The rest of our trip was right on schedule.
Our hotels + breakfasts were very good. The drivers were on time, friendly and willing to answer all of our questions. They didn’t leave us until we knew where we were and what we were supposed to do next.
New Year Portugal & Madeira
We are settled back at home from our wonderful trip to Portugal. I just wanted to thank you for the best trip ever!!!
Every detail was thought of and your entire plan and schedule was perfect for all of us, even the baby.
We loved everywhere we went and the hotels were superb! Our guides in Lisbon and Porto were very special to us and very informative.
New Years Eve in Madeira at our hotel will never be forgotten!! It was the most special celebration, dinner, wine, music, and of course the fireworks.
Scandinavian Capitals & Fjords with Helsinki and St. Petersburg
Thank you for planning the trip of a lifetime. Everyone in our group had a great time on the trip.
The itinerary that you have planned for us was just what we were hoping. We were already excited about the trip after receiving the itinerary. The trip more than exceeded our expectations.
Scandinavia has a lot to offer. There are so many things to see and do. Your itinerary allowed us to accomplish everything that we wanted to do.
If you are planning a trip to Scandinavia then Firebirds tours is your "must use" travel consultant
If you are planning a trip to Scandinavia then Firebirds tours is your "must use" travel consultant.
When I first contacted Firebird tours I was concerned about their legitimacy since being an American who relies heavily on trip advisor I did not see a presence on trip advisor except for an outdated forum of other Americans questioning their legitimacy. In addition they had a phone number in Miami Florida and offices in St. Petersburg Russia. What I learned was that they are the real deal and there's no reason to be concerned.
Superb tour to Italy! You really deserve a round of applause
I wasn't sure what to expect from our trip to Italy but my mom and I were very surprised with how smoothly everything went. Only a few minor hiccups that were too minor to even mention.
We enjoyed the guided tours because all the views were really great and the buildings so old. The sites were a bit crowded but still very nice. The bridges and canals, small cobblestoned streets and Piazzas can be described by saying WOW! Even prettier than what we saw in movies and on TV.
We had a top-notch tour to the UK. Even more than top-notch, "ace" as the locals say!
We had a top-notch tour to the UK in June 2016. Even more than top-notch, "ace" as the locals say!
The Treasures of Britain tour my husband and I took was everything we wanted. We really liked the hotels we stayed in, each with its own charm and history. Particularly we would like to note breakfasts in the hotel in York, delicious and varied as opposed to the eggs and bacon we sort of thought we would have every day.
Firebird was good at adapting their program to meet our desires
Our group consisted of two couples. We found Firebird Tours on the web and began working with the company about 6+ months before our departure.
Our sales assistant was very patient with us as we kept changing and modifying and refining what we wanted to do. We finally decided to take the private tour option and include the Baltics on our trip. Firebird was good at adapting their program to meet our desires and also to proposing other things to do. We ended up with a 28 day tour of the Scandinavian Capitals & Fjords and The Baltics.
Dream vacation to Scandinavia
Overall we were very pleased with the trip. The drivers / transit aid were all very courteous, on time, and welcoming to us. Given our luggage and being new to each city airport, ferry or bus station it was very helpful to have someone (in most instances) meet and guide us to our destination.
The city tours were very good. Each guide was full of history, entertaining stories and answers to my questions. It was particularly nice to have native born guides in Copenhagen and Stockholm, especially as these are large cities with extensive histories.
Norwegian Heritage Tour (summer 2016)
Our trip was perfect. Everyone was very happy with the arrangements and sad to leave Norway. For most part the weather cooperated so we were able to do almost everything that we were scheduled to see and then more.
Definitely one of our best trips ever thanks mainly to Firebird Tours!
We had a wonderful time on our Luxury Private Scandinavian Tour!
Definitely one of our best trips ever thanks mainly to Firebird Tours!
Everything went smoothly - all drivers and guides were on time and did a great job.
All hotels were good - some don't have air conditioning which was my only complaint.
I would also make a few itinerary changes in a few places but overall well laid out trip.
I have already been to your website to see what other tours you offer..:)
Thanks for making this such a memorable vacation!
Portugal Delight, April 2016
Just wanted to take a moment to thank the Firebird team for our trip. We had a great time and everything went according to plan. Even the weather cooperated! On the days it did rain (2) it waited until the evening when all our site seeing was basically done.
I would recommend Portugal to any one and Sheila and I would like to visit again. I would recommend Firebird tours to anyone who asked.
Looking forward to more adventures provided by Firebird tours.
The Volga Dream Cruise met or even exceeded our expectations
I really enjoyed the trip. We were very pleased with the hotels in St. Petersburg and Moscow. The accommodations were good and the breakfasts were lavish. But the best part was that both hotels were so well located.
The guides in both cities were knowledgeable. The Hermitage was so crowded that it made it difficult to see things, but I think we saw a good selection of city sites in the limited time available for the tours. I know several people in our group spent extra days in St. Petersburg and Moscow before and after our tour, and I wish we had done the same.
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