Firebird Tours Reviews

Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.

We had an amazing trip planner and coordinator, Eugene Bachilo. He was very accommodating and managed our ‘two weeks - 5 Scandinavia country’ itinerary based on our tight work schedules and checked each of our Scandinavia bucket lists. During the trip, we felt that he was with us every step of the way! He was always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experiences!  Planning to book more trips with family and friends through Firebird!

Both hotels were perfectly located allowing us to walk to all the sites of the city but still quiet and accommodating not overwhelmed with traffic and people. Both guides were excellent. Knowledgeable and very enthusiastic. 

I was nervous about not getting things earlier, but when the info arrived it was very detailed and precise. Snowmobiling, huskies, and igloo night. Helsinki hotel is excellent. Sokos hotel didn’t have a safe in the room or as nice of the breakfast buffet and the rooms were very warm but the people were nice and it was clean and quiet. Igloo was very basic but very awesome! I want to return with my granddaughters and do the snow hotel. The hotel was very nice!

Hotel Captain Cook was exceptional with accommodations, food, and service. The people of AHotel Captain Cook is exceptional. Service personnel and staff were the best; food prep and presentation was excellent.laska are very welcoming. Weather conditions prevented the plane trip so the captain drove us back to the hotel and gave us a downtown tour. 

It was amazing despite some adversities not by Firebirds hand but from Covid mandates and restrictions. The phone number provided during the tour was for emergencies and I did not get replied back on last-minute changes. So local hotel staff picked up when needed. Athens walking tours with our guide and driver. They were amazing and spent extra time and effort to fill our days. 

The tour definitely exceeded my expectations. Every aspect was excellent - the accommodations, the guides (Anne, Pedro, Pepe, Rosario, and Roland (sp.?), and the drivers (especially Javier). In a single word, it was amazing! I thoroughly enjoyed every day! My partner acted as the contact for both prior and during our tour. From my perspective, the travel coordinator was always flexible, patient, and willing to make adjustments to fulfill our special requests.

   The tour guides in the country were on it. They had communications with me once I meet them and stayed in contact with me on movement and other areas we needed to keep abreast of for times and locations. On an unplanned event, we stopped and ate in a nice small town. By stopping on our way back the northern light started up early and we pulled over on an old farm road and watched the sky for 45 mins as a brilliant Aurora event happened.

This was a last-minute booking and it was great! From start to finish we had wonderful tour guides, very polite and helpful, very knowledgeable and very timely. Our driver Antonio was wonderful too. Our Sorento cooking class was an absolute pleasure. Hotels were seaside with great locations and views! Highly recommend this tour group. Our travel coordinators, Margarita, and Anastasia were both wonderful to work with, very attentive and flexible to accommodate us.

In spite of all the negatives, we had a wonderful time. The aurora borealis was gorgeous we were lucky enough to see it several times. The ice hotel was gorgeous and while sleeping there was not easy it is an experience everybody should have at least once. The guides that we had were all five stars and I do attribute that to our travel advisor.