What real clients say about our service
The greatest feeling we experience in our working day is the satisfaction of hearing from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review, you can do so by visiting third-party websites Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
I felt I got what I expected from the tour!
I'm so pleased that we added The Baltic States to this tour. It is completely different from Scandinavia, and maybe, needs just a little bit more promotion.
For six weeks we lived in the lap of luxury!
During our many years of traveling abroad, we’ve worked with numerous travel companies, but NONE can be compared to the top-notch service we experienced with Firebird.
We appreciate everyone’s kindness and hospitality in Russia
Our guides in Moscow and St. Petersburg were wonderful. Both were very knowledgeable and made efforts to show us additional sights that weren’t scheduled but were interesting to us.
Thank you for making our Italian trip enjoyable.
The tour guides were very knowledgeable and thoughtful. Our drivers were prompt, almost to the minute. Most of them could speak English, which was very helpful.