Firebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
Excellent!
Any time I had questions they were fast to answer!
Trip was great
Trip was great after a few initial issues. I would make some recommendations for future trips.
Totally enjoyed the trip
We totally enjoyed our trip. Will and have shared how much we appreciated the trip that FireBird put together. We look forward to using FireBird in future trips.
Most of our guides were wonderful and knowledgeable
Most of our guides were wonderful and knowledgeable. The point people and drivers were mostly prompt. Our guide in Venice and the Almafi Coast were the best. We had an issue where our train was cancelled. We were asked to pay $400 a night due to the cancellation. We had to book our own train to get out of Venice. The point person just left us to figure it out. Also issues with guide who left us before touring Colosseum in Rome.
Overall, I was very pleased with the trip and Firebird
Overall, I was very pleased with the trip and Firebird. The quality of the tour guides was excellent. While we did have a few minor issues, everything worked out well.
Very well organized
Very well organized, stress free. Great had a concern about hotel rooms and answered.
Grade A experience
Overall Firebirds did an amazing job giving is a grade A experience. Of course there were some conflicts, but Firebirds resolved all but 2 satisfactory.
Great tour guides
Small size, great tour guides, drivers or guides were always at pickup. Optional activities weren’t available, there were only available as private option for much higher price which was the hike in Flam and kayak in Stockholm.
Great Hotel
The first hotel was great, the hotel in Fort Williams was terrible. Our room was next to the garbage and when the trucks came to pick up garbage it woke us up.
Long walk Tours
The customer support team responses was quick, but we wish for alternatives to walking. We discovered on our own that we could have taken taxis to tour venues without all the walking involved in public transportation. We wish we knew that there would be 10 miles of walking each day. We had to opt out of several tours.
