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English, Australian
What real clients say about our service
The greatest feeling we experience in our working day is the satisfaction of hearing from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review, you can do so by visiting third-party websites Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
My family and I truly enjoyed our Switzerland and Italy vacation
It was a trio of a lifetime to take with my family and it went better than I expected.
Firebird made our trip worth every penny!
The tour guides were knowledgeable and engaging, the drivers were prompt, the itinerary was awesome!
I felt I got what I expected from the tour!
I'm so pleased that we added The Baltic States to this tour. It is completely different from Scandinavia, and maybe, needs just a little bit more promotion.
There was a surprise at every corner!
We just returned from our trip to Moscow and St. Petersburg. It was fantastic, like a Faberge egg!
For six weeks we lived in the lap of luxury!
During our many years of traveling abroad, we’ve worked with numerous travel companies, but NONE can be compared to the top-notch service we experienced with Firebird.
This was a very good travel experience
All logistics went perfectly - pickups by drivers, meeting guides, tours. Hotels were all good and well located in the cities.
Enjoyable trip to Portugal
Let me assure you that you helped me fulfill my dream practically seamlessly. It was the trip of a lifetime and I am so grateful for your meticulous planning!
We had the most wonderful time in Russia
Our guides were exceptional! They were so well versed in explaining the history of each sight we visited.
We appreciate everyone’s kindness and hospitality in Russia
Our guides in Moscow and St. Petersburg were wonderful. Both were very knowledgeable and made efforts to show us additional sights that weren’t scheduled but were interesting to us.
Thank you for making our Italian trip enjoyable.
The tour guides were very knowledgeable and thoughtful. Our drivers were prompt, almost to the minute. Most of them could speak English, which was very helpful.
Everything went like clockwork!
We had the time of our lives and will be looking to plan another holiday with Firebird next year sometime hopefully.
The tour was really special!
I cannot say enough good stuff about the logistics and the 2 tour guides who did the walking tours! All were perfect.
We had great service and a nice trip overall
We thoroughly enjoyed the trip. Everything was handled in a timely manner and was taken care of.
A wonderful holiday in Spain
The accommodation was fantastic along with the transport and the tour guides.