English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Essence of Morocco in January
Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.
Great Scandinavia Adventure
We had an amazing trip planner and coordinator, Eugene Bachilo. He was very accommodating and managed our ‘two weeks - 5 Scandinavia country’ itinerary based on our tight work schedules and checked each of our Scandinavia bucket lists. During the trip, we felt that he was with us every step of the way! He was always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experiences! Planning to book more trips with family and friends through Firebird!
We enjoyed seeing the cities we visited
When we had to call for more directions or missed connections the response was quick and they always called, texted, or emailed a follow-up to make sure we were taken care of. We enjoyed seeing the cities we visited, but for us the countryside scenery was awesome! We especially enjoyed our tours with Rabbies. The Scotland tours with drivers Charlie and MacKenzie (Mac) were informative and very fun.
Loved Northern lights and great food
Loved Northern lights and great food. All questions were answered quickly and politely by our travel coordinator.
Firebirdtours logistics was very good
Firebirdtours logistics was very good. Thank you.
Loved tour guides and seeing so much of the country
Loved tour guides and seeing so much of the country.
We had a great time visiting my daughter in Copenhagen
We had a great time visiting my daughter in Copenhagen. Firebird took the stress out of the logistics for us. The work of our Travel Coordinator was excellent. We had a slight issue with hotel reservations, and it was taken care of immediately by your support staff. I was very impressed by their responsiveness. The highlight of our trip was getting to hug my daughter for the first time in 3 months.
Meeting family in Geneva at the end was great
The highlight of the whole trip was meeting my family in Geneva at the end.
Time spent in Florence was wonderful
The time spent in Florence was wonderful.
Enjoyed Stresa and Lake Maggiore tour
Enjoyed Stresa and Lake Maggiore tour. Vineyards in Alba were beautiful with perfect weather.
