Firebird Tours Reviews

Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.

We had an amazing trip planner and coordinator, Eugene Bachilo. He was very accommodating and managed our ‘two weeks - 5 Scandinavia country’ itinerary based on our tight work schedules and checked each of our Scandinavia bucket lists. During the trip, we felt that he was with us every step of the way! He was always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experiences!  Planning to book more trips with family and friends through Firebird!

The highlight of our trip was the great weather we had on the trip on some of the buses tours especially Mac our driver who also wore a kilt to lake lock nest. The guides were very knowledgeable and well planned. Everything was great! But we had to fix some things by are self because on-trip support provided by Firebird Tours was slow getting back to our end up costing us extra. 

I absolutely loved this trip! Not only was it beautiful, I learned a lot of interesting history from all of the tour guides. They were also accommodating and friendly. Highlights of the trip were visiting the bee farm, tasting the varieties of honey, olive oils, and wine tasting at Gambino Winery. Staying at beautifully landscaped hotels.

We had a wonderful experience! When the airlines canceled our flight she seamlessly updated our hotel and guide arrangements. Our guide was a perfect match for us. He is very knowledgeable about the land and culture of Iceland. We went away wanting more!

The trip itself was amazing. Everything that was included, I.e. taxis, hotels, tours, they knew who we were and were on time if not early. Even when a taxi was running late, they called to let us know. As we were told, go with no expectations and be thrilled. Well-planned itinerary. No rush. All were on time. Our Travel Coordinator responded well and quickly to our requests every time.

Fantastic experience all around! All of the Firebird Tours staff were incredibly helpful. We were not easy clients given how fast we needed to plan this trip. Our Travel Coordinators Anna, Kate, and Anastasia were all amazing! Super responsive, understanding to our needs, and forward-thinking. Anna was especially incredible. She was very proactive and constantly checked in on us. The highlight of our trip was our tour guide in Moscow - Olga. We have had hundreds of tour guides in our lives in close to 50 countries. Olga was by far our best one.

The trip was wonderful. The hotels were great. The guides and drivers were the best we have had, thanks. Our Travel Coordinator took care of all our questions and needs promptly. All in all, on-trip support provided by Firebird Tours checked in with us to make sure all was well. The highlight of our trip was Crete, loved it. 

All of it!! The trip was absolutely amazing! I was so impressed by how well Firebird had every detail organized and made it so easy for us to do so much in such a short period of time. Can’t wait to book our next trip with Firebird!

Our overall impression of the trip is really great except for driver from one local supplier leaving on the tour without me and ruining the evening because I missed the whole experience. All travel coordinators were very helpful, responsive and fast, and pleasant, and easy to work with! Thank you, Anna, Kate, and Hope in particular. The icebreaker tour in Sweden was great! Scandic City Rovaniemi is not really a 4-star hotel, but it was fine.