Firebird Tours Reviews

Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.

We had an amazing trip planner and coordinator, Eugene Bachilo. He was very accommodating and managed our ‘two weeks - 5 Scandinavia country’ itinerary based on our tight work schedules and checked each of our Scandinavia bucket lists. During the trip, we felt that he was with us every step of the way! He was always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experiences!  Planning to book more trips with family and friends through Firebird!

All went very smoothly. All guides were excellent

Thank you very much for organizing the tours for us! We really appreciate the effort it took to coordinate with the different vendors and ensuring that the timing for every activity made sense! 

Your service was so helpful in arranging a tour for our large group in Aying Germany. The guide, Mariann was wonderful. Full of knowledge and humor. We enjoyed. Also, the van was comfortable and the driver, Stephan was very nice.

The trip was as expected. Our guide, Maria, was informative, thoughtful and entertaining... the only thing lacking was nice, sunny weather.

This was a wonderful trip. Beautifully arranged. Our guides were so friendly and well-informed. They really made our trip feel personalized. All the hotels were good. Our favorites were Villa Athena in Agrigento and Hotel El Jebel in Taormina.

For a last-minute trip, Alexandra did an amazing job putting an all-round program for me: from walking about the fabulous historical cities of Tallinn, Riga, and Vilnius, a fun hot air balloon ride to a relaxing time with nature on the Curonian Spit. The hotels were well-chosen for their convenient locations and of better standards than I had anticipated. There was a problem with my checking-in at Riga and I was a bit cheesed off with the unhelpful attitude of the hotel receptionists. Fortunately, I managed to get in touch with Kate who immediately sorted out the problem.

In the first days of our trip to Morocco, it became apparent that the coronavirus was reaching pandemic proportions and our trip would need to be cut short. We will never forget the compassion and support of our Firebird driver, Aziz, putting his responsibility to us ahead of his natural desire to be with his family. We also appreciate the efforts of the Zurich based Firebird support team to rearrange our itinerary to help keep us as safe as possible and accessible for rescue flights home arranged by the US Embassy.

Difficult to identify any single event as the highlight as there were several that were truly exceptional; Barcelona, Toledo our hotel in Sevilla. The hotels, tour guides, travel arrangements all occurred exactly as the itinerary indicated.  No surprises other than the trip was even better than we had anticipated.