Firebird Tours Reviews

Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.

Absolutely wonderful. It was all perfect. We loved Firebird Tours. Will definitely recommend and use it again.

We totally enjoyed our trip. Using Firebird made the planning so much easier.

All of their recommendations and tour providers and drivers were top notch.

Everyone was extremely professional and went out of their way to accommodate any request we had.

We loved the Alhambra - excellent experience, wonderful guide. Madrid guide was the best - vast knowledge of Spanish art and history!

Shuttles were always there on time, great itinerary, and most guides were very good.

Marvelous hotels, drivers very professional, train connection times planned well too. We missed one tour due to my health issue. So we worked with four tour guides instead of five. Three of the four were wonderful, with the woman in Cordoba less good for several reasons. The customer support team was very good. Liza was great about answering all my questions and concerns in our emails. We needed to email or call them a number of times. The various members of the support team were all great.

Guided tours were great. Guides very knowledgeable. They made the tours very interesting. Provided a lot of history so that we could appreciate the buildings, territory and the culture. Hotels were nice - especially the one in Lisbon. The customer support team was very helpful customer support. Quick responses to our questions. 

Fabulous trip! Truly feel like I experienced Spain! The trip was planned and modified to our satisfaction so the customer support was listening to our concerns. We had a few questions along the way and they were very responsive and helpful. Granada during Holy Week was the highlight of our trip. The guides were excellent, Neda and Antonio were excellent. All the transfers were excellent as well. On time, very friendly and helpful with luggage, and the vans were clean. Loved the hotels. One of us lost our luggage and the hotel was very involved in retrieving it successfully!

Overall we were very pleased with our trip and the overall experience with firebird. Customer service was good. I wish the phone number was easier to locate on the website. I also had issues being able to dial the European number while on our trip. Not sure why as I could call other numbers just fine. The French Riviera was great! The blue water and views were unmatched! The hotel in Paris was excellent. Very helpful staff and clean. Wish the room was a little bigger but overall we very much enjoyed it.