Firebird Tours Reviews

Well organized, excellent locations of all our hotels, wonderful guides throughout.

The guides in both Barcelona and Madrid were outstanding. The train to Toledo was missed because of a face mask. (your company needs to inform us of the need to wear one.) The Madrid train depot was confusing.

Fantastic trip. Five stars for the guides. Every city was great.

Trip was great just a couple of snafus. One was the transportation back from the train station in Madrid returning from Toledo. The other was the hotel in Seville as it was very old and with no working air conditioner. Check-in at Madrid when two groups arrived at the same time, seems as if room assignment and keys could have been prearranged and issued with documentation. Otherwise, I loved the trip and would recommend it.

Would have liked one more day in Barcelona - also drivers hired had some glitches - we were not picked up at the train station after Toledo trip, also driver back to airport did not come but at least another driver was there - still stressful. Also need definitions of what an "arrival hall " is. We do not use that name in the U.S. Confusing as to where to meet contacts and people asked did not speak English.

Overall it was a great trip. Hotel accommodations were excellent. The hotel in Seville wasn’t as nice as the others but the location was great and they had the best breakfast. In Seville I wish we had a choice of the flamingo dancers or the bullfight. I would have preferred the bull fight. The tour guide in Seville was excellent. He suggested other things to do and great restaurants. No one was waiting for us at the train station from Toledo. We waited 40 minutes before we hired a taxi. I would use your company again.

I would travel with Firebird again and highly recommend the service to friends. The local hides were so knowledgeable and informative it was a pleasure to learn about each location.

We visited Porto, Faro, and stopped in Fatima en route to Coimbra, and back to Porto to take the train north to Santiago de Compostela. We took a Tuk Tuk tour in both Porto and Faro. Each driver and tour guide was unfailingly polite and helpful. Marina and GuWan in Porto made a good team, as did Alexandra and Andrea who drove us all the way from Faro to Coimbra. Ernesto, in Faro, stands out as an especially entertaining tour guide. Each guide, driver helped with either the wheelchair or accommodating Jim’s mobility challenges with the canes.

Everything ran like clockwork. The transportation, tour guides, and hotels. That's hard to do over a 24-day trip. The only problem was at the Hotel Vincci La Rabida in Seville. They had us down for a standard room and we were supposed to get a superior with terrace room. After seeing the room, I went down to the desk and strongly complained. They finally put us in a room that was acceptable, though not superior with a terrace.

Very rewarding and fun! Hotel with good; but the location was not so good. Too far from the old town where all the restaurants, bars, shopping, etc., were located. Nothing was near hotel except other hotels.