English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Essence of Morocco in January
Very well planned, and with one exception well executed. Our driver, Azize, was professional, personable, informative, and a good driver. He is a valuable asset to Thunderbird Tours and should be congratulated for his excellent performance. All of the guides were great and extremely well versed on their regions and cities. All of the accommodations were definitely four-star and well prepared for us.
The tour definitely exceeded my expectations
The tour definitely exceeded my expectations. Every aspect was excellent - the accommodations, the guides (Anne, Pedro, Pepe, Rosario, and Roland (sp.?), and the drivers (especially Javier). In a single word, it was amazing! I thoroughly enjoyed every day! My partner acted as the contact for both prior and during our tour. From my perspective, the travel coordinator was always flexible, patient, and willing to make adjustments to fulfill our special requests.
Fantastic trip
I did not like Firebird service or Spain……I loved both! I called Firebird during my trip and they got back to me within 10 min. Is that customer service or what? Firebird service was so good that I sent pix of my trip and they put them on their Instagram post? Not one pic..all of them!! I'm already booking Greece.
Great time
Great time. Thanks for holding our reservations and schedule through this awful pandemic.
We enjoyed each city
We enjoyed each city for different reasons. Liked Madrid a lot.
Amazing Spain. This is our third Firebird trip.
This is our third Firebird trip. We look forward to many more! All the tours and arrangements were outstanding. The hotels recommended by Firebird were wonderful.
Best of Spain - even better than we had anticipated.
Difficult to identify any single event as the highlight as there were several that were truly exceptional; Barcelona, Toledo our hotel in Sevilla. The hotels, tour guides, travel arrangements all occurred exactly as the itinerary indicated. No surprises other than the trip was even better than we had anticipated.
We Had a Great Trip and Loved Our Spanish Itinerary
We had a great trip and loved our itinerary. The hotel locations were fantastic. Our guide, Angela, in Madrid was very nice, the guides in Toledo and Granada were exceptional!
Will definitely use Firebird Tours again
Everything was organized very well. Guides and drivers were very good and knowledgeable. We liked a lot how our guides gave us some free time after explaining everything for pictures. Overall a great experience. We will definitively use Firebird Tours again.
The whole trip worked out perfectly. I wish every private tour worked out this great
The whole trip worked out perfectly. I wish every private tour worked out this great.
