Firebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
A Fine Tour
The over all tour was fine. The hotels were all nice except for the Hotel in Madrid. The location was good, the staff was friendly and helpful but the room was shabby. The hotel is badly in need of refreshment in paint and fixtures. The room was tiny with no where even to put our suit cases. The other hotels were much nicer in every way. The tours arranged for us were all excellent with very knowledgeable and considerate guides. We enjoyed each tour very much. The transfers were another matter. Twice we were unable to connect with our transfers.
Excellent accommodations
Excellent accommodations, great tour guides and ample free time to explore. Small group is the way to go .
Hotels all good
Hotels all good. Transportation all good. Tour guides were mostly excellent.
Great hotels, great tour guides, well organized
Great hotels, great tour guides, well organized. The planning was timely prompts, quick and accurate responses to questions.
All arrangements very good
All arrangements very good. Hotels good and centrally located, guides friendly and knowledgeable, transportation arrangements were excellent.
No problems of any kind
All of the guides and drivers were on time, friendly and extremely knowledgeable. No problems of any kind.
Excellent Hotels, Tour Guides and Connections
The connections, hotels and tour guides were excellent. Everyone was on time, pleasant, helpful and prepared.
Great choice of overall hotels
Great transportation to and from. Great choice of overall hotels. The customer support team have a great response before and during our trip.
Great Time with our trip
We had a great time with our trip. Thank you to Firebird Tours for doing an excellent job in planning our trip.
Great Trip with good support team
The trip was great, the support team was good. However, in talking to friends, I was told that we paid too much. Nevertheless, the trip was good, and I will have you in mind for our next trip.
