English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
We will definitely be using Firebird again
We had an absolutely amazing time on our trip thanks to the arrangements from Firebird! The agency truly went above and beyond our expectations and we will definitely be using Firebird again in the future.
Your team was always there for us
Your team was always there for us.
We experienced setbacks and difficulties that caused us a great amount of stress, but none of that was related to your company. I personally have nothing but heartfelt appreciation and respect for each person from FIREBIRD tours.
The trip exceeded our expectations
While we have traveled to Germany and France before, this was our first time using Firebird. I found you by doing a search. The trip exceeded our expectations. The hotels were spot on, and the hotel staff was extremely friendly and helpful about providing us with local suggestions like restaurants. The guides were engaging and eager to answer questions. In particular, we liked Alessia and our guide in Florence. Our guide in Venice, Laura, had amazing knowledge of the city but didn't seem like she wanted to work that day (probably due to the weather). We even enjoyed the transfers.
The hotel locations were awesome!
Thank you so much for a well curated travel experience. Everything that Alex did was on point. The hotel locations were awesome! Our trolls and our guides were all passionate about what they do, and they were all professional.
Excellent job
Firebird did an excellent job with the logistics of our trip. The team was responsive and helped us build a quality trip.
Great trip overall
Great trip overall. All the guides were superb in Croatia and Italy. Tomaslav, Marya, Dennis, Eva, Evan, Nellie, Silvio, Bianca and Giorgio and Chiara made the trip.
This was a fantastic trip from start to finish
This was a fantastic trip from start to finish. Firebird did an amazing job organizing everything from tours to transfers.
I would highly recommend Firebird to anyone.
Fabulous trip!
Absolutely loved Italy. It was even better than what we were expecting. Fabulous trip!
Everything went according to plan
Everything went according to plan. The drivers were punctual and professional.
The tour guides were very well in their presentations, conversations and were great to talk with.
We loved Italy
The guides were great, and we loved Italy. The optional trip to Capri was amazing. You need to encourage your clients to do that.
