Firebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
Excellent!
Any time I had questions they were fast to answer!
Trip was great
Trip was great after a few initial issues. I would make some recommendations for future trips.
Most of our guides were wonderful and knowledgeable
Most of our guides were wonderful and knowledgeable. The point people and drivers were mostly prompt. Our guide in Venice and the Almafi Coast were the best. We had an issue where our train was cancelled. We were asked to pay $400 a night due to the cancellation. We had to book our own train to get out of Venice. The point person just left us to figure it out. Also issues with guide who left us before touring Colosseum in Rome.
Overall, I was very pleased with the trip and Firebird
Overall, I was very pleased with the trip and Firebird. The quality of the tour guides was excellent. While we did have a few minor issues, everything worked out well.
Very well organized
Very well organized, stress free. Great had a concern about hotel rooms and answered.
Grade A experience
Overall Firebirds did an amazing job giving is a grade A experience. Of course there were some conflicts, but Firebirds resolved all but 2 satisfactory.
Very good in content and pace
The overall trip was very good in content and pace. There were some attention to detail issues that could be addressed though.
Great tour guides
Great tour guides and destinations. Well-executed logistics. Drivers always on time.
Well planned trip!
Well planned trip! All the hotels were great, transportation seamless, and tour guides were great. Worth the extra cost to have a coordinated private trip for our group of 4.
Excellent trip
Excellent trip and well coordinated between drivers , tour guides.
