English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Really liked our Italy travel
Really liked the two main hotels, particularly the Albergo Del Sennato right NEXT to Pantheon: a very pleasant surprise. Guides were terrific, knowledgeable and nice- particularly enjoyed our day at the Colosseum, where we were shown Campo del Fiori and the best place for cappucino. Next time, I would suggest scheduling some evening tours or activities on some of the days, as our tours all ended by 1:00. Things went very smoothly logistically for the most part- hotels, guides, and drivers were on top of everything.
A wonderful trip. Fabulous sights. Exquisite hotels.
A wonderful trip. Fabulous sights. Exquisite hotels. And the best feature was our delightful knowledgeable helpful guides.
Everything on our trip was seamless!
Everything on our trip was seamless! It was perfect! I have no suggestions for any improvement whatsoever. We will not hesitate to use Firebird again and will recommend it highly to our family and friends.
A wonderful and professional service
The tour guides were exceptionally professional and provided wonderful courtesy to my elderly mother. The transfers were punctual and their patience was greatly appreciated.
Perfection, couldn't get any better.
1st Class vacation. All drivers were on time, knowledgeable, spoke great English, were friendly and professional. All guides were on time, personable, experts on the subjects (history, art, architecture, food, rulers, etc.) helpful and professional.
The trip was amazing and we had an absolutely wonderful time
The trip was amazing and we had an absolutely wonderful time. Firebirds did a great job of organizing everything and we appreciated all of the little extras along the way. Our favorite things were the pasta making class in Florence and the mosaic making class in Rome. Great ideas!
This was a wonderful, beautifully arranged trip!
This was a wonderful trip. Beautifully arranged. Our guides were so friendly and well informed. They really made our trip feel personalized. All the hotels were good. Our favorites were Villa Athena in Agrigento and Hotel El Jebel in Taormina.
An absolutely perfect trip to Italy
From the first phone call to discuss what we wanted to the perfect itinerary, the always punctual drivers and the friendly and knowledgeable tour guides, we had the best stress-free week in Italy.
It was an astonishing vacation!
I will never be able to express how thankful we are for our trip to Italy! Firebird helped my mom, my sister, and I plan a trip to Italy for my mom's 75 birthday! From the minute we landed in Venice until we were home it was an astonishing vacation!
We thoroughly LOVED this trip to Italy
The three hotels were so different and so charming in their own way. Our guides were superb - each with their own areas of expertise and sense of humor. Transportation arrangements went smoothly and everything was done to ensure our comfort.
