English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
Great Trip
Great trip, Firebird was thorough in putting together great hotels with all our transportation needs and being flexible as well.
It was wonderful and well-organized!
It was wonderful and well-organized! Everything worked out without any problems. All the tours and the very informative tour guides.
Most drivers and guides were excellent
Most drivers and guides were excellent. There was very good communication and handled last-minute changes well.
We had a fantastic trip
We had a fantastic trip. Customer support was great all along including making changes due to flight changes.
Spectacular guide
The tour in Florence with Loredona Agosta. She is a spectacular guide. Even though I've been to Florence before and seen many of the same sites, I learned so much from her depth of knowledge and passion for the history of Florence. She is truly an asset to your tour company.
Wonderful
It was wonderful! All the bookings from the tour guide, pick up and drop off the water taxi, and private boat were all on time or early. All were in Mercedes Benz sedans or Mercedes vans. All the tour guides spoke fluent English and very knowledgeable of each city and the history of each city. A couple of boutique hotels were not what we expected rated as 5 stars but it is still acceptable. A 4-star boutique hotel in Venice (H10 Palazzo Canova) was recommended but felt like a 5-star.
Our trip to Italy via Firebird exceeded all expectations!!
Our trip to Italy via Firebird exceeded all expectations!! Every facet was meticulously laid out, the guides were passionate about subjects, the lodging was extraordinary, and transportation was always on schedule. We will definitely use Firebird again!!
Great Time
We had a great time. Everything was very organized. I loved our hotels.
We loved everything
We loved everything. The Tuscany region and staying at the del Orcia were so beautiful. The drive from Bologna to del Orcia Villa was magical. Venice was like a fairytale. Our guide in Rome on the first night of the walking tour.
Our trip was amazing
Our trip was amazing! Everything was so organized and well-planned. We couldn't have asked for a better experience.
