English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Fantastic experience all around
Fantastic experience all around! All of the Firebird Tours staff were incredibly helpful. We were not easy clients given how fast we needed to plan this trip. Our Travel Coordinators Anna, Kate, and Anastasia were all amazing! Super responsive, understanding to our needs, and forward-thinking. Anna was especially incredible. She was very proactive and constantly checked in on us. The highlight of our trip was our tour guide in Moscow - Olga. We have had hundreds of tour guides in our lives in close to 50 countries. Olga was by far our best one.
Treasures of St. Petersburg
The trip was as expected. Our guide, Maria, was informative, thoughtful and entertaining... the only thing lacking was nice, sunny weather.
GREAT Russia trip and experience
I must say from the day I started to book my trip till the day I got home I had one GREAT trip and experience I always felt safe and cared for help was seconds away not that I needed any. I will definitely highly recommend your company to any traveler to Russia WELL DONE to the Whole team THANK YOU for making this happen for me !!!
Silk Road Exploration
We went on a 21-day rail adventure across China, Kazakhstan Uzbekistan, and Russia. The places we saw along our route were amazing! I could keep on sharing the highlights of our trip but it would take me forever as there were plenty of places that we loved and would love to revisit one day. Thank you for an unforgettable experience.
Russian adventure
We went to great places and both tour guides told us lots of information about the cathedrals, palaces, museums, villages and subways in Moscow and St Petersburg. My favorite place was the Hermitage Museum in St Petersburg I adored seeing the Impressionist paintings!!
It was fabulous from start to finish
It really was a fabulous trip and Firebird was great to work with. Sergiev Posad was the most enjoyable part of the countryside. I wouldn't hesitate to work with this company again.
There was a surprise at every corner!
We just returned from our trip to Moscow and St. Petersburg. It was fantastic, like a Faberge egg! There was a surprise at every corner! Our group and the guides were fantastic. Both guides were extremely knowledgeable and we didn't have to wait in a line anywhere.
Everything ran as smooth as it could possibly be
The trip was wonderful, everything went well and much better than what we expected. Guides were great and logistics ran as smooth as it could possibly be. Even the weather was nice in both Moscow and St. Petersburg.
The itinerary was wonderful
The itinerary was wonderful. We got into each sight quickly for the most part. The interior visits were arranged nicely and the guides were helpful and informed. They taught us so much about Russia.
It was a dream vacation!
Excellent vacations! We got back from our Russia trip yesterday and it was a dream vacation! Our tour guides in Moscow and St. Petersburg were THE BEST - very knowledgeable and always took a superior care of us. The hotels were splendid, specially Angleterre hotel in St. Petersburg.
