English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rovaniemi was awesome.
Hotels in Helsinki, Rovaniemi, Tallinn were excellent. The hotel in Stockholm (Camper) was fine but room was quite small. Connections were perfect. All guides were excellent.
A fantastic trip that we will talk for years to come!
This is the first time I have used a travel agency and was a little skeptical about how well it would go. Everything with Firebird Tours went over and beyond my expectations! Our Northern Lights trip to Sweden was fantastic. They scheduled private tours, transfers, train and plane tickets, and excursions. Nothing was missed and was a fantastic trip that we will talk for years to come! Will use Firebird Tours again.
Our Northern Lights trip to Sweden was fantastic
Firebird Tours went over and beyond my expectations! Our Northern Lights trip to Sweden was fantastic.
Thank you Firebird Tours, we had an amazing Scandinavia trip
Thank you Firebird Tours, we had an amazing trip, perfectly planned and coordinated. The team was very accommodating and managed our two week Scandinavia itinerary based on our tight work schedules and checked each of our Scandinavia bucket list. During the trip, we felt that Firebird was with us every step of the way, always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experience! Planning to book more trips with family and friends through Firebird!
The balance Firebird planned each day was perfect
We enjoyed getting an overview of each city and then having the rest of the day and evening to explore on our own or return to something we saw with the guide. The hotels were top notch. The boat rides were a lot of fun.
I am very impressed by my trip to Scandinavia
There were so many logistical aspects of this recent trip, including overnight sea travel, multiple flights, train rides, bus transportation, etc. and every transfer and aspect of this moving from place to place went absolutely smoothly.
Wonderful trip to Scandinavia and the Baltics
All of the family really enjoyed our trip to the Baltic Countries and Scandinavia. Firebird took into account all of the usual highlights we wanted to visit as well as included the special family locations. The guides were knowledgeable and very helpful.
A lovely trip to Scandinavia
The guides were all excellent, very informed and personable. Our flight from Bergen to Stockholm was canceled by the airline. Firebird was responsive in rebooking everyone on a next day flight and finding rooms in a nearby hotel. Thanks for a nice trip!
I felt I got what I expected from the tour!
Thank you Firebird for an amazing experience. My travel consultant was brilliant and always responded quickly. I'm so pleased that we added The Baltic States to this tour. It is completely different from Scandinavia, and maybe, needs just a little bit more promotion.
For six weeks we lived in the lap of luxury!
During our many years of traveling abroad, we’ve worked with numerous travel companies, but NONE can be compared to the top-notch service we experienced with Firebird.
