English, AustralianFirebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Great Scandinavia Adventure
We had an amazing trip planner and coordinator, Eugene Bachilo. He was very accommodating and managed our ‘two weeks - 5 Scandinavia country’ itinerary based on our tight work schedules and checked each of our Scandinavia bucket lists. During the trip, we felt that he was with us every step of the way! He was always available throughout our first tour process. Highly recommend and very professional, it was one of our top best vacation experiences! Planning to book more trips with family and friends through Firebird!
We had a wonderful time
In spite of all the negatives, we had a wonderful time. The aurora borealis was gorgeous we were lucky enough to see it several times. The ice hotel was gorgeous and while sleeping there was not easy it is an experience everybody should have at least once. The guides that we had were all five stars and I do attribute that to our travel advisor.
It was the trip of a lifetime for my family.
It was the trip of a lifetime for my family. Everything went smoothly. Our travel coordinators were very helpful and due to COVID had to reroute our trip at the last minute. They were very responsive to our needs. When we needed help, the response time was almost immediate. Fortunately, the trip was planned so well that we needed minimal help. Being able to share the experience with my Dad and sisters. The whole trip was a highlight!
Being in a comfortable hotel with great breakfasts
Being in a comfortable hotel with great breakfasts. Loved it so much.
I mostly enjoyed visiting Mora
I mostly enjoyed visiting Mora, but Malmo and Stockholm cities were fascinating as well.
Scandinavian trip with a lot of highlights
The trip had so many highlights, but Vasa Museum was amazing. I marked a 4 on the overall impression primarily because it wasn't the original trip I had planned - missing Norway was hard. I now have the QR code that we needed to get in so it was depressing to get it now when I needed it earlier.
Northern Lights Tour
Thank you very much for organizing the tours for us! We really appreciate the effort it took to coordinate with the different vendors and ensuring that the timing for every activity made sense!
Rovaniemi was awesome.
Hotels in Helsinki, Rovaniemi, Tallinn were excellent. The hotel in Stockholm (Camper) was fine but room was quite small. Connections were perfect. All guides were excellent.
A fantastic trip that we will talk for years to come!
This is the first time I have used a travel agency and was a little skeptical about how well it would go. Everything with Firebird Tours went over and beyond my expectations! Our Northern Lights trip to Sweden was fantastic. They scheduled private tours, transfers, train and plane tickets, and excursions. Nothing was missed and was a fantastic trip that we will talk for years to come! Will use Firebird Tours again.
Our Northern Lights trip to Sweden was fantastic
Firebird Tours went over and beyond my expectations! Our Northern Lights trip to Sweden was fantastic.
