Firebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
Great tour guides
Small size, great tour guides, drivers or guides were always at pickup. Optional activities weren’t available, there were only available as private option for much higher price which was the hike in Flam and kayak in Stockholm.
Good amount of activities
Itinerary had the right amount of activity. We had time to do things on our own.
Appreciated the advance planning
We appreciated the advance planning and it was disconcerting to have our hotel reservation incorrect. We were able to reach our travel agent and firebird assistance to discover the reservation was made for wrong dates. We appreciated the advance tickets and the itinerary to review. Information regarding meeting driver in Stockholm was helpful.
Wonderful Trip
It was a wonderful trip. It was lovely not having to worry about making reservations, connections, and other necessary details for our daily expeditions.
Fabulous Trip
Our trip was fabulous. We planned too many things to see and do on some days but that was my fault. We loved our canal and fjord tides. I would not recommend the Ice Bar unless you are into alcohol and freezing off you know what! The coats did not zip and the gloves were useless! People were too young and drunk in there! Also, I would not recommend that anyone who has difficulty with steps be staying at the Bergen Bors hotel. We got lost for over an hour from the train station to the hotel having our luggage being wheeled on cobblestones. Tell people to take an Uber or cab to the hotel!
Wonderful time in Scandinavia
We had a wonderful time on this trip to Scandinavia. The preparation‘s ahead of time were very helpful, including transfers from transportation to hotels. Hotels were excellent, beautifully appointed, and very pleasing to stay in. The only place where we ran into difficulty was in Finland, where the appointed date of our tour was a national holiday. Our tour person, Ula, said that she contacted Firebird and told them that this would create a problem because many things were closed.
The trip was better than expected
The customer support team was exceptional. Our trip was planned for 2020 and needed to be re-booked for 2023 due to COVID. The support team were patient and attentive throughout the process. They offered great suggestions and were very responsive to all of our inquiries.
Very organized
It was very well organized. Everything went smoothly. Great hotels. The tour guides were punctual and knowledgeable about the cities.
Everything was perfect
Everything was perfect. Drivers and guides were on time. The guides were extremely knowledgeable. All in all a wonderful experience!
Everything went seamlessly
Hotels and tours were excellent. Everything went seamlessly.
