Firebird Tours Reviews
The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate. As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.
Rating: 4.9 / 5 based on more than 1010 client reviews
Amazing guides!
Your guides were amazing! The last hotel in Budapest, while beautiful, was not on a desirable street. We had two issues with transportation. Perhaps next time telephone numbers for drivers would help rectify the situation. I would not recommend the tour of the skeleton remains In Prague. It was not something I would encourage anyone to go to. We could have used more time at the Palace, it was magnificent. Breakfasts were very good at all 3 hotels. Recommendations on tipping in each area would be appreciated. I would definitely add the night cruise in the Danube in Budapest.
Everyone was super helpful and friendly!
Everyone was super helpful and friendly! The team is efficiency!
This was one of the best holidays we have had
The whole trip was very good value for money. This was one of the best holidays we have had. The guides were excellent as were the drivers who were punctual and courteous. The hotels were also excellent and centrally located within easy walking distances to city highlights.
Memorable Hungary & Romania getaway
First of all, I'd like to thank all the specialists from Firebird Tours who helped in planning this getaway to Europe for our group of 6. You did a brilliant job, thank you! All in all, it was an exceptional trip. Hope to travel with your company someday again!
Everything we hoped for
The trip was fabulous. Everything we hoped for. Hotels were first class. Food and service on the ship were beyond what we expected. Phil, our booking agent, answered all questions in a timely manner through our booking and planning. Great job Firebird!
The organization of logistics was flawless
Budapest Vienna Prague, April 2017
Regarding our trip...everything was perfect. Except we would not recommend staying at the Hilton in Vienna. The hotel is in poor condition and needs a total rehab. Also, our guides were perfect and very knowledgeable.
