Firebird Tours Reviews

Rating: 4.9 / 5 based on more than 1010 client reviews

The greatest feeling we experience in our working day is the satisfaction of hearing back from our clients after the journey is over. It is very rewarding to know we've achieved more than what the client had hoped for when they picked us to handle their journey. We are happy to have a 99.8% customer satisfaction rate.

As for the remaining 0.2%, we are constantly working on making them happy as well. If you have traveled with us and wish to leave us a review about our services, you can do so by visiting third-party websites of the Better Business Bureau and Trust Pilot or by getting involved in an on-going discussion on Trip Advisor.

What real clients say about our service

Susan Steagall

Traveled to Italy from United States | Rated 5/5

Well planned trip! All the hotels were great, transportation seamless, and tour guides were great. Worth the extra cost to have a coordinated private trip for our group of 4.
Amy Packer

Traveled to Japan from United States | Rated 4.9/5

We had a great trip. The hotels were all very nice and well located with great amenities. The Square Ginza Hotel had a great location but was a very tight space compared to the other hotels. We enjoyed all our local guides and saw so many sights in the time allotted.
Our trip was fantastic

Traveled to Switzerland from United States | Rated 5/5

Our trip was fantastic. The accommodations were very nice and always a reasonable distance from the train or bus stations. The places we visited were quite interesting and scenic.
Well Planned Trip

Traveled to Germany from United States | Rated 5/5

It was very well planned, loved the tour guides they were excellent.
Loved everything about the trip

Traveled to Spain from United States | Rated 5/5

We loved everything about our trip, our tour guides we outstanding, our hotels were wonderful and the destinations were great!
Both wine tours were fabulous

Traveled to France, Italy from United States | Rated 4/5

Both wine tours were fabulous. Emily was our favorite guide for the Medoc area. We would recommend these 2 wine tours to our friends.
The experiences were amazing

Traveled to Greece, Turkey from United States | Rated 5/5

The experiences were amazing. Each stop on our trip had different subjects. The tour guides made sure the subjects were well presented: making each experience top notch.
A very enjoyable trip!

Traveled to Norway, Finland, Estonia from United States | Rated 4/5

The experiences were amazing. Each stop on our trip had different subjects. The tour guides made sure the subjects were well presented: making each experience top notch.
Diversity of hotels

Traveled to United Kingdom, Ireland from United States | Rated 4/5

We liked our tour guides and the diversity of hotels.
Unique Experience

Traveled to Iceland, Norway, Sweden from United States | Rated 5/5

The hotels, places we visited and activities were well thought out to provide us with a unique experience. Drivers showed up on time and were courteous.
An inspiring trip!

Traveled to Spain, Morocco, Portugal from United States | Rated 4/5

All connections were on time. However, the location of the hotel in Marrakech was a bit uncomfortable because of the construction works. And we would prefer walking tours to be longer. We had a good hotel in Madrid with a great breakfast. Flamenco show was amazing. We also liked the hotel in Lisbon. The guide in Lisbon was great! We spent all day with him, just an excellent and very attentive guide.
Everyone was super helpful and friendly!

Traveled to Germany, Austria, Hungary, Czech Republic from United States | Rated 5/5

Everyone was super helpful and friendly! The team is efficiency!
10/10 would recommend

Traveled to Chile from United States | Rated 5/5

The Best of Chile tour was a dream! Santiago's vibrant city life and the surreal landscapes of the Atacama Desert made every moment unforgettable. 10/10 would recommend.
Exceptional support

Traveled to Japan from United States | Rated 5/5

Exceptional support, great hotels and tours as advertised. Every question from the customer support staff answered quickly and accurately. They were always very professional.
Good amount of activities

Traveled to Sweden, Finland from United States | Rated 5/5

Itinerary had the right amount of activity. We had time to do things on our own.
The best trip we ever had

Traveled to Greece from United States | Rated 5/5

The Amalia hotel in Athens was excellent. All of the drivers were safe and on time. The guides were also excellent, the best we have ever had.
Brazil blew us away!

Traveled to Brazil from United States | Rated 5/5

Brazil blew us away! Rio de Janeiro's energy was infectious, and our guides were like walking encyclopedias.
Alex C.

Traveled to Peru from United States | Rated 5/5

That was an amazing trip! Firebird Tours nailed every detail, and our journey through Peru was nothing short of perfection.
Argentina was a pleasant surprise

Traveled to Argentina from United States | Rated 5/5

Argentina was a pleasant surprise. Buenos Aires was lively, and the guides knew the ins and outs.

Trip of a Lifetime
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"My trip to Italy was amazing. We loved everything about it. Each and every tour guide during our private guided tours were amazing. Starting off with our two private drivers in the beginning of the trip as we headed to a small town near Naples, called Cicciano where my grandmother was from"... read more

Stephanie Mark Palmer traveled to Italy from United States | Aug 14, 2024

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Worry Free Travel
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"Every bit of the trip was perfect, each driver was prompt, the guides excellent, we communicated through the Firebird Tour App and FT Support consistently responded promptly. Each FT agent with whom I communicated earned my confidence, calmed my anxiousness, and helped to create wonderful memories"... read mor e

Mary Holt traveled to France from United States | May 21, 2024

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I'm so glad I chose Firebird Tours
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"I'm so glad I chose Firebird Tours for our family trip to the UK and Ireland. We had an amazing trip and a lot is due to the organization and communication with Firebird. Throughout the process, Firebird was quick to return my emails and customize the trip for the things we wanted to do"... read more

Wendy Kinna traveled to UK & Ireland from United States | Sep 24, 2023

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They a top Choice!
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"Firebird custom built our trip to Scandinavia. They spent time learning our interest and working with us to fit the tours to our liking. We were so pleased with the trip! We did some private tours and the tour guides even spoke about Firebird being the easiest to work with of their bookings. We’re getting ready to book another trip with them!".. read more

Tara traveled to Scandinavia from United States | Jan 19, 2023

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Firebird helped us see the best of Japan!
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"Firebird was instrumental in planning one of the best trips of our lifetime! We enjoyed every aspect of our trip. Firebird set up wonderful drivers and tour guides to pick us up from our hotel and show us some exciting and memorable places in Tokyo, Kyoto, and Osaka. Everyone we contacted at Firebird were very professional, helpful, and knowledgeable"... read more

Najia Gardezy traveled to Japan from United States | Jul 11, 2024

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Wedding anniversary in Spain
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"My husband and I wanted to celebrate our 43rd wedding anniversary with a trip to Spain. We had the most amazing experience way beyond our expectations. The whole trip went so smoothly thanks to the incredible planning of Firebird. The staff, the hotels, the tour guides and the drivers were excellent"... read more

Hilda traveled to Spain from United States | May 16, 2024

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5/5 would recommend
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"Our entire Australia trip was planned by Firebird and all activities were organized exactly to how I wanted it. Customer service was always available via phone for urgent questions or emergencies. I plan to choose Firebird for a future overseas trip"... read more

Khiem Vu traveled to Australia from United States | Apr 16, 2024

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What to expect from your trip

Personal Experience

Enjoy a more intimate and personalized journey with 50% smaller groups compared to others, giving you more time with a guide

Immersive Sightseeing

Offering 200% more daily activities than other operators, our guided tours ensure you make the most of every experience

Efficient Travel

We prioritize your time with premium cars or high-speed trains, ensuring 75% less time wasted in transit compared to larger group tours

Your Perfect Journey Awaits

Let our experts handle the details, so you can fully immerse yourself in your dream destination