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F.A.Q. and Tour Policies


Frequently Asked Questions

Here you can learn about the Firebird tour policies and find answers to commonly asked questions by our clients.

What documents do I need to print out before my trip?

All travel documents necessary for your trip will be attached to your final tour itinerary. Please print out all of the documents prior to departure as they contain e-reservations, tickets, and other important travel documents. We also recommend printing out your final tour itinerary that includes your detailed tour schedule.

How do I find my guide and driver upon arrival?

Your guides and drivers meet you with a Firebird meeting sign that has your name written on it. The location of your meeting points and meeting time are indicated in your day by day schedule. Please do not leave the meeting points if you cannot see your guide or driver. In case you have trouble locating your guide or driver please contact us at our support line available:

Monday - Friday 00:00-21:00 CET (7 pm - 4 pm EST)

Saturday - Sunday: 00:00-19:00 CET (7 pm - 2 pm EST)

What do I do in case of flight / train delay?

The maximum waiting time for a driver at the airport is usually 1 hour / at the train station it is 30 minutes (timing might vary destination-wise, exact waiting time will be indicated on your final itinerary). In case your flight / train is delayed please contact us immediately at our support line so we can re-arrange your transfers.

What do I need to know about hotel reservations and check-in / check-out time?

Hotel reservations are made under your last name. The standard check-in time at the hotels is 3 p.m. Early check-in is not included. In case you arrive earlier you may leave your luggage at the luggage room prior to check-in. The standard check-out time at the hotels is 12 p.m. Late check-out is not included. In case you depart later you may leave your luggage at the luggage room until departure. Please take your breakfast boxes at the reception desk upon check out in case you depart before 07:00.

When do I get my train / bus tickets?

Your train and bus e-tickets are usually issued 80 days prior to the date of travel and are attached to your final travel itinerary. Please print them out before the beginning of your trip. When on the trip we recommend arriving at the train/bus station at least 20 minutes prior to departure.

Can I get add-ons or change my tour program after getting the final confirmation?

You can modify your program before the final confirmation is sent free of charge. Once we've prepared a final itinerary for you and sent it to you via email (usually no later than 30 days before departure), any changes and add-ons to your itinerary are subject to a 150 USD (or equivalent in local currency) modification fee.


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