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Prepare For Your Trip

Everything You Need to Know in One Place

What to Know Before and During Your trip

Your Complete Travel Guide

We know that planning a trip involves many moving parts, and being prepared makes all the difference. At Firebird Tours, our goal is to ensure you have all the essential information you need before embarking on your journey. From understanding your itinerary to knowing what documents to bring, this page answers the most common questions travelers have before they travel.

Whether itโ€™s about finalizing your bookings, adding special experiences, or understanding your travel insurance, weโ€™ve compiled everything in one place for your convenience. We also cover important details such as hotel check-in policies, tips for packing, and how to reach out to our support team for any last-minute adjustments or inquiries.

Browse through the sections to find specific answers, or contact our dedicated support team if you need further assistance. Our mission is to help you prepare with confidence, so you can focus on the excitement of your upcoming adventure with peace of mind. Whether itโ€™s understanding what to expect at each stage of your journey or how to customize your experience, weโ€™re here to support you every step of the way.

Tour Services & Itinerary

TravelNeed More Information?Our team is here to assist with your questions or adjustments to your itinerary.

When will I receive the finalized itinerary?

Iโ€™ve paid the deposit, what are the next steps?

Who do I contact after booking?

Will I get vouchers for each service?

What should I know about the hotels I will stay at?

Can I request early check-in?

Can I request modifications after payment?

How much is the modification fee, and why is it required?

Customer Support & Assistance

SupportNeed Help or Guidance?Our support team is ready to assist with any concerns or travel-related queries.

Where is the Firebird Tours team located?

What do I need to know about Firebird App?

Can I get emergency support while traveling?

How do I contact support?

What if I have mobility issues?

Where can I find travel tips?

Where can I find add-ons and restaurant recommendations?

Payments, Inclusions & Documentation

PaymentsQuestions About Payments & Documentation?Find answers to common questions about what's included, payment details, and documentation.

What payment methods are available?

Can I pay in installments?

What is Refund Guarantee program?

Are international flights included?

Do you offer travel insurance?

Do I need to print my documents?

Is tipping included?

Common On-Trip Questions

TravelingNeed Help While Traveling?Our team is available to assist with any concerns or changes during your journey.

How do I find my guide or driver?

What if my international flight is canceled?

Do I need to pay city tax at the hotel?

What do I do if I feel unwell and want to cancel part of my tour?

Why is the pick-up scheduled 3 hours before my international flight?

What should I do in case of a flight or train delay?

When will I receive my train or bus tickets?