When will I receive the finalized itinerary?
For private tours, the itinerary is updated gradually, and finalized timings will be confirmed 14 days prior to your start date. You can view the changes as they are being made in our Firebird App.
For small group tours, the full itinerary with timings will be sent 30 days before departure and remains unchanged after confirmation.
I’ve paid the deposit, what are the next steps?
Once the deposit is paid, we will send you an update for preparations for your trip and notification of the final balance when its due. You can also select different upgrades and add ons for your trip right from your itinerary.Who do I contact after booking?
Once your journey is booked, your Destination Specialist will remain your primary point of contact. Additionally, other team members may reach out for any necessary clarifications. Our Support Team will be available to assist with any questions you may have, both before and during your trip. Meanwhile, our Finance Team will ensure you're kept informed about any outstanding payments, sending reminders as needed.Will I get vouchers for each service?
All tickets and vouchers related to your trip will be available on the Firebird App and in the "Docs" section of your web itinerary. Other bookings will be made under your name and can be referenced on your itinerary. Hotels confirmation numbers listed under hotel in your itinerary, along with details of the booking and location of hotel.What should I know about the hotels I will stay at?
- Check-in / Check-out
Hotel reservations are under your last name, and the confirmation numbers for each hotel are listed in your itinerary. Standard check-in time is 3 p.m., and early check-in isn’t included. If you arrive earlier, you may leave your luggage in the hotel’s storage until your room is ready. Standard check-out time is 12 p.m., and late check-out is also not included. If you depart later, you may store your luggage until your departure. For departures before 7 a.m., remember to request a breakfast box from the reception.
- Bed Sizes (Europe vs. U.S.)
European hotel beds tend to be smaller than American standards. For example, a "queen" bed in Europe might be closer to a "full" size in the U.S. Twin and double beds are common in Europe, while king-size beds are standard in many U.S. hotels. Some European hotels may push two twin beds together to form a larger bed instead of providing a single mattress.
- Air Conditioning (AC)
The level of air conditioning in European hotels is often milder than in the U.S., as Europeans generally prefer a lighter cooling. Historic buildings may have ventilation systems only, as architectural restrictions prevent full AC installations. In certain regions, especially Northern Europe, AC may be rare due to the cooler climate.
Can I request early check-in?
To guarantee early check-in, you will need to book an additional night before your arrival, as the standard check-in time is 3 pm. Alternatively, you can inquire with the hotel receptionist about early check-in on arrival. If it's not available, you can leave your luggage in the hotel's storage and explore the area at your own pace.Can I request modifications after payment?
Yes, you can request add-ons or changes up until 30 days prior to your trip for private tours. However, please note that the timings for private tours may still be adjusted up to 14 days before departure, depending on the specific sights entrance slots.How much is the modification fee, and why is it required?
The modification fee is $150 USD for changes made within 30 days before your trip. This fee covers the additional administrative work and coordination with our partners to adjust your itinerary on short notice. Last-minute changes often require significant effort to secure updated bookings, which is why this fee is necessary.If I cancel an activity close to the start date will I get a refund?
Please note that any optional experiences or activities booked as part of your itinerary become non-refundable 30 days before the trip start date. Any modifications or cancellations within this period will not be eligible for a refund.
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