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Partner Portal

Welcome to our Partner Portal. Below, you’ll find step-by-step instructions on how to navigate the system and manage your orders efficiently. This guide will walk you through the process of receiving orders, submitting offers, and confirming bookings, ensuring a smooth and transparent experience throughout our collaboration.

Purpose of the Partner Portal

The Partner Portal is our standard operating system as we scale. Its purpose is to:

Reduce manual email back-and-forth
Minimize errors
Keep all requests, offers, and confirmations structured and transparent
Maintain our trusted partnerships while increasing efficiency

Through the portal, we:

Place orders directly with your company and receive offers for our orders
Allow you to confirm availability and submit offers in a structured way
Keep full visibility and history of all orders in one place

STEP 1: Order is Placed

We place an order in the system
You receive a notification in the app and by email that there is an open order in your location
You can open the order, review all details, and decide whether you would like to take it

What you see in the system:

The starting price (the base rate we have in our system)

For Business orders (non-exclusive) only:

The current lowest offer price submitted by other partners

For Exclusive offers:

The request is addressed only to your company
You are the only partner who can submit an offer

If you would like to take the order, you submit your offer via the portal.

Offer types:
1. Exclusive Offers

Addressed only to your company
No parallel offers from other partners
Your offer is expected via the portal

2. Business Orders (Non-Exclusive)

Visible to multiple relevant partners
Several companies may submit offers for the same service
In both cases, submitting your offer via the portal is required. This is how we confirm availability, pricing, and readiness to proceed.

STEP 2: Collecting Offers

Each order has a 4-day deadline
During this period:
You may submit or update your offer multiple times
If something changes (price, availability, conditions), you can adjust your offer
Only the latest submitted offer will be considered
After the deadline expires, you can’t place offers

STEP 3: Review and Selection

The portal is not a pure marketplace — bookings are not awarded based on price alone

We evaluate offers using multiple criteria, including:

Availability confirmation
Partner rating and historical performance
Feedback from previous bookings
Reliability and incident history (if any)
Price
Overall partnership history

Notifications:

If your offer is selected, you receive an automatic confirmation notification via the platform
If your offer is not selected, no notification is sent
Until confirmation is received, the request remains under review

Urgent, immediate allocations are rare and handled separately based on internal criteria.

STEP 4: Service Delivery

Once confirmed, the order is considered booked
The service is delivered on time and with the agreed quality standards

Important Notes

Email confirmations are not processed
Only confirmations issued via the Partner Portal are valid
The system supports efficiency and clarity — it does not replace relationships or turn cooperation into a price-driven process
At the moment, orders are distributed by regional clusters, as some partners do operate across wider areas and accept services outside their immediate city. For this reason, you may occasionally receive requests that fall outside your usual operating zone.If a request is not suitable for you, no action is required — you can simply ignore it.