English| $ USD
I would like to commend Firebird tours, especially the logistics people for an almost flawless trip. We were most impressed by the four guides you arranged in Helsinki, Tampere, Turku, and Savonlinna. The women who were guides in the last three cities were exceptional. All the guides struck a nice balance between meeting our wishes and sticking to the agenda they had arranged. We were also impressed by the rail travel in Finland and the way you arranged connections. They all went smoothly. Finally, we were also well satisfied with the hotels you arranged, with a small exception of one accommodation that was pretty isolated. Making this all more impressive was the fact that our 10 days included two Finnish holidays, which our guides worked around. The one hitch, which was outside the arrangements you made, was our flight from Chicago to Europe (Berlin). It was delayed in Chicago for four hours, which meant that we missed our connection to Helsinki and the transfer to the hotel that you had arranged. We were very well satisfied with the trip you arranged. We travel quite a lot, and this was one of the most satisfying and smoothest holidays we have ever had.