Helsinki & Finish Lapland Winter Adventure

Allison Yap from United States traveled to Finland
4

All of us are very happy and were lucky to see the Northern light twice. We are satisfied with the itinerary as it was quite relaxing and we managed to rest before the next activity. The hotels provided were good, especially Arctic Light Hotel in Rovaniemi. A few hiccups which I would like to highlight: Firstly, the pickup for the husky safari on 9 Dec was stated as 9:50am but we waited till 10:30am. I called the emergency hotline twice and waited till almost 11am , the staff informed me that there was a typing error which the pickup time was supposed to be 11:50am. Secondly, we were transferred from Rovaniemi to Levi in a local taxi which was so cramped for 8 of us, we hardly had space to move for the 2 hours journey. Lastly, the pickup on 17 Dec from Levi to Inari was supposed to be 6:20am. All of us were so sleepy and tired and waiting till 6:50am. I called the emergency hotline twice again and found out that the pickup time was 7:30am. There was no update on the change of pick up time given to the driver's company. I hope that your logistic side can manage this properly in future. Overall, 4.5 stars for this holiday :)!!

Published,
December 22, 2016
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