Great staff and attention to details, very nice

Amy Holtzworth-Munroe from United States traveled to France, Spain
5

Our guide Remy was great: very talkative, informative, and friendly. The hotel main area, restaurant, and courtyard were beautiful but our rooms had a persistent sewage type smell (which the staff denied), and the water was cut off (for some sort of yearly maintenance) for a full afternoon (no water at all), and one of the reception staff was not very friendly. We were in the new section of the hotel, and while the rooms were nice and large, there was nothing special about them. I would not stay here again, and I would not recommend this hotel to others. One more guide (her name started with D) was absolutely outstanding: lively and informative and we loved our time with her. The other (Neda) was only ok. I hate to say that because she was very nice, but she just wasn't that talkative or informative. Nothing wrong, just not great. The hotels were very nice. Great staff and attention to detail. 

Published,
March 21, 2022
Read more Collapse
Grid
List
5
4.93
122 Reviews
5
4.93
122 Reviews
1 country, 4 cities
4-starhotels
Spain1 country,4 cities
4
4.00
124 Reviews
4
4.00
124 Reviews
11 days
1 country, 4 cities
4-starhotels
Spain1 country,4 cities
SpainSpain:Madrid, Logrono, Bilbao, Barcelona
4
4.00
431 Reviews
4
4.00
431 Reviews
10 days
3 countries, 3 cities
4-starhotels
SpainFranceItaly3 countries,3 cities
SpainSpain:Barcelona
FranceFrance:Paris
ItalyItaly:Rome
5
4.99
189 Reviews
5
4.99
189 Reviews
9 days
2 countries, 3 cities
4-starhotels
SpainPortugal2 countries,3 cities
PortugalPortugal:Lisbon
5
4.88
189 Reviews
5
4.88
189 Reviews
9 days
2 countries, 3 cities
4-starhotels
SpainPortugal2 countries,3 cities
PortugalPortugal:Lisbon
5
4.91
120 Reviews
5
4.91
120 Reviews
1 country, 2 cities
4-starhotels
Spain1 country,2 cities
5
4.89
123 Reviews
5
4.92
117 Reviews
5
4.92
117 Reviews
8 days
1 country, 4 cities
4-starhotels
Spain1 country,4 cities
5
4.79
122 Reviews
5
4.79
122 Reviews
12 days
1 country, 5 cities
4-starhotels
Spain1 country,5 cities
5
4.86
122 Reviews
5
4.86
122 Reviews
12 days
1 country, 5 cities
4-starhotels
Spain1 country,5 cities
5
4.97
100 Reviews
5
4.97
100 Reviews
6 days
1 country, 1 city
4-starhotel
Spain1 country,1 city
SpainSpain:Barcelona
5
4.86
124 Reviews
5
4.87
72 Reviews
5
4.87
72 Reviews
9 days
1 country, 2 cities
4-starhotels
France1 country,2 cities
FranceFrance:Paris, Avignon
5
4.86
73 Reviews
5
4.86
73 Reviews
10 days
1 country, 2 cities
4-starhotels
France1 country,2 cities
FranceFrance:Paris, Cannes
5
4.88
72 Reviews
5
4.88
72 Reviews
10 days
1 country, 2 cities
4-starhotels
France1 country,2 cities
FranceFrance:Paris, Avignon
5
4.97
73 Reviews
5
4.97
73 Reviews
14 days
1 country, 3 cities
5-starhotel
France1 country,3 cities
5
4.99
189 Reviews
5
4.99
189 Reviews
2 countries, 3 cities
4-starhotels
SpainPortugal2 countries,3 cities
PortugalPortugal:Lisbon
5
4.99
191 Reviews
5
4.99
191 Reviews
12 days
2 countries, 4 cities
4-starhotels
SpainPortugal2 countries,4 cities
PortugalPortugal:Lisbon, Porto
5
4.95
159 Reviews
5
4.95
159 Reviews
12 days
3 countries, 4 cities
4-starhotels
SpainFranceItaly3 countries,4 cities
SpainSpain:Barcelona
FranceFrance:Avignon, Cannes
ItalyItaly:Milan
5
4.94
210 Reviews