Great staff and attention to details, very nice

Amy Holtzworth-Munroe from United States traveled to France, Spain
5

Our guide Remy was great: very talkative, informative, and friendly. The hotel main area, restaurant, and courtyard were beautiful but our rooms had a persistent sewage type smell (which the staff denied), and the water was cut off (for some sort of yearly maintenance) for a full afternoon (no water at all), and one of the reception staff was not very friendly. We were in the new section of the hotel, and while the rooms were nice and large, there was nothing special about them. I would not stay here again, and I would not recommend this hotel to others. One more guide (her name started with D) was absolutely outstanding: lively and informative and we loved our time with her. The other (Neda) was only ok. I hate to say that because she was very nice, but she just wasn't that talkative or informative. Nothing wrong, just not great. The hotels were very nice. Great staff and attention to detail. 

Published,
March 21, 2022
Read more Collapse
Grid
List
5
4.93
74 Reviews
5
4.93
74 Reviews
1 country, 4 cities
4-starhotels
Spain1 country,4 cities
5
4.97
73 Reviews
5
4.97
73 Reviews
7 days
1 country, 2 cities
4-starhotels
Spain1 country,2 cities
5
4.88
104 Reviews
5
4.88
104 Reviews
2 countries, 3 cities
4-starhotels
SpainPortugal2 countries,3 cities
PortugalPortugal:Lisbon
5
4.75
104 Reviews
5
4.75
104 Reviews
9 days
2 countries, 3 cities
4-starhotels
SpainPortugal2 countries,3 cities
PortugalPortugal:Lisbon
5
4.91
73 Reviews
5
4.91
73 Reviews
1 country, 2 cities
4-starhotels
Spain1 country,2 cities
5
4.89
75 Reviews
5
4.92
71 Reviews
5
4.92
71 Reviews
8 days
1 country, 4 cities
4-starhotels
Spain1 country,4 cities
5
4.79
74 Reviews
5
4.79
74 Reviews
12 days
1 country, 5 cities
4-starhotels
Spain1 country,5 cities
5
4.87
63 Reviews
5
4.97
57 Reviews
5
4.97
57 Reviews
6 days
1 country, 1 city
4-starhotel
Spain1 country,1 city
SpainSpain:Barcelona
5
4.86
76 Reviews
5
4.87
34 Reviews
5
4.87
34 Reviews
9 days
1 country, 2 cities
4-starhotels
France1 country,2 cities
FranceFrance:Paris, Avignon
5
4.86
35 Reviews
5
4.86
35 Reviews
10 days
1 country, 2 cities
4-starhotels
France1 country,2 cities
FranceFrance:Paris, Cannes
5
4.88
34 Reviews
5
4.88
34 Reviews
10 days
1 country, 2 cities
4-starhotels
France1 country,2 cities
FranceFrance:Paris, Avignon
5
4.97
35 Reviews
5
4.97
35 Reviews
14 days
1 country, 3 cities
5-starhotel
France1 country,3 cities
5
4.95
84 Reviews
5
4.95
84 Reviews
12 days
3 countries, 4 cities
4-starhotels
SpainFranceItaly3 countries,4 cities
SpainSpain:Barcelona
FranceFrance:Avignon, Cannes
ItalyItaly:Milan