The trip exceeded our expectations

Bryan Tsunoda from United States traveled to Italy
5

While we have traveled to Germany and France before, this was our first time using Firebird. I found you by doing a search. The trip exceeded our expectations. The hotels were spot on, and the hotel staff was extremely friendly and helpful about providing us with local suggestions like restaurants. The guides were engaging and eager to answer questions. In particular, we liked Alessia and our guide in Florence. Our guide in Venice, Laura, had amazing knowledge of the city but didn't seem like she wanted to work that day (probably due to the weather). We even enjoyed the transfers. Each of them was really nice and helpful, especially Tony from Valdichiana - he was the best. I don't know if this is possible, but it would have been nice to have a phone conversation with someone to walk us through the final agenda. I didn't realize the links I had to press in order to access the other information.

Published,
July 6, 2022
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