I was very impressed by all the attention to detail put into our trip plan

Christina Frank from United States traveled to United Kingdom
5

I was very impressed by all the attention to detail put into our trip plan. It was excellent to have our trip completely tailored to us. The trip was planned perfectly to pack as much in for our stay without being overwhelming. I was always able to have my questions answered very promptly before the trip whenever I had issues. I was provided an updated itinerary to schedule the COVID test. I was also able to promptly be helped when the hotel tried to overcharge me. The first tour we were set up with was with Highland Experience Tours and our Tour guide Robert was exceptional. The first guide at Highland Experience (Robert) was incredible! Extremely knowledgeable and fun! The second guide was the half-day walking tour. The guide (Mike) was nice, but he seemed to linger on certain topics and not give us enough time for rests. The third guide was the group tour to Loch Ness (Neil). He was nice as well and knowledgeable, but not the best speaker. He would get distracted easily and repeat himself. This got very difficult to listen to. He also should have let us know the schedule prior and stopped less in some spots and more in others. For instance, we didn't get lunch until 2:15 and then we were rushed to make it to our cruise. This trip was a very excrutiatingly long day. The last tour was our private tour of Aberdeen. Our guide (Allisdair) was very nice and modified things for us when we were ill, but I felt he was a little pushy at times. The transfers were awesome! Our hotels were both situated immediately adjacent to the train stations and our first class train tickets were excellent! The Market Street Hotel in Edinburgh was fabulous! From the customer service by the staff, to the free champagne at breakfast, to the incredible showers! I couldn't wait to come back there on our next stay. The Jury's Inn in Aberdeen did not measure up to the high expectations we had after leaving Market Street. There were no USB plug ins in the room so we had to go buy an adapter, our room was freezing when we arrived and the lighting in the room was very wacky. The room service food was not good and expensive. And the hotel made me pay for the room when we got there. Additionally, the customer service seemed slightly rude and didn't give us the option to ask for a late check out when we weren't feeling well. It just seemed like they could care less. Plus, the room just was a bit older in worse shape than the new hotel on Market Street. The only thing I liked about Jury's Inn was it's location within the Union Square shopping area. 5 stars for Market Street, 2 stars for Jury's Inn.

Published,
March 30, 2022
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