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Firebird staff provided excellent support to locate and book extended 2 day hotel stay in Milan, when United cancelled our departure home flight 5/19, due to an Italy labor strike. Next earliest fight home is today 5/21. Firebird staff was very helpful and courteous and stayed in touch with timely driver transportation to and from hotels. We will use Firebird on future trips. Only disapointment was when wife left eye glasses in driver car. Firebird made every effort to locate and retreive but contracted driver cost to great for delivery but not fault of Firebird.
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