English| $ USD
Just wanted to pass along some feedback regarding mine and Sandra's trip to Spain and Portugal. It was fabulous. Everything you set up went perfectly. It was truely the trip of a lifetime.
We only had one issue, which I addressed with the hotel in Madrid. The gentleman at the front desk, Carmelo, was the rudest person ever. He was so bad and nasty we wouldn't dare ask him any question. Everyone else was fabulous!! I let the manager know of our experience and what a negative impact Carmelo has on guests who don't speak Spanish as their first language. All in all it was fantastic. We just avoided Carmelo while we were in Madrid :)
Thanks for the excellent job. We would definitely use Firebird Tours in the future.