English| $ USD
Our group consisted of two couples. We found Firebird Tours on the web and began working with the company about 6+ months before our departure. Our sales assistant was very patient with us as we kept changing and modifying and refining what we wanted to do. We finally decided to take the private tour option and include the Baltics on our trip. Firebird was good at adapting their program to meet our desires and also to proposing other things to do. We ended up with a 28 day tour of the Scandinavian Capitals & Fjords and The Baltics. All our hotels were excellently located near the points of interest and were of good quality. Our drivers and guides were generally very informative and enjoyable. Our guide in Oslo adapted the tour well to a rather rainy day. We very much enjoyed the variety of transportations that Firebird organized. Often it was the journey that was the reward e.g. the train ride from Oslo to Flam and the cruises from Copenhagen to Oslo and Stockholm to Helsinki. We used Firebird to purchase our airline tickets which simplified arrangements and resulted in good pricing. During our visit to Norway there was a hotel strike and Firebird was proactive in finding us replacement accommodations which they had to do twice as the strike expanded. Fortunately it was resolved just we arrived and they switched us back to our original hotel. Another time when we wanted to change a departure time, it only took an email to the Logistics Department and it was arranged. We felt well taken care of. Firebird uses a program that contains all the details of the itinerary and documents such as airline tickets, hotels etc which we referred to often. They proposed upgrades for hotels and transportation and we took the upgrades on the train and cruises. They were well worth doing. For the most part, the hotels were fine without upgrades. At one or two hotels we would have liked to have had a better view which an upgrade would probably have accomplished. We would wholeheartedly recommend using Firebird for a tour of Scandinavia and the Baltics. It is a great tour of an area rich in history, scenic beauty, wonderful old towns, and great people.