The customer support team was most helpful

Nicholas Porcelli from United States traveled to Ireland
4

The group tour of Kylemore Abbey hosted by Wild Atlantic Way tours was advertised as 8-10 people, but 24 people were in the group, significantly changing our experience. The pub crawl in Dublin is considered equivalent to the city walking tour according to the guides, which left our guides confused as to why we had both scheduled and struggled to diversify the content. The Park House Hotel offered no breakfast or lunch to go on our final day, as advertised, leaving us without food for the first 8 hours of our travel day home. Additionally, the covid-19 test should be conducted on the day prior to departure. We scheduled and executed the test as recommended by your logistics and struggled to make our first flight out of Ireland. The customer support team was most helpful with quick responses. The highlight of our trip was the Cliffs of Moher excursion. Additionally, the private car transport to and from places/experiences was fantastic. Professional, friendly, convenient, and luxurious rides. Liam Flannegan conducted a subpar walking tour. His stories were chaotic, long, and out of place. The stories we did comprehend were difficult to fit into any sort of historical context. He was very polite throughout the tour. Jane was a great tour guide. Our walking tour of the city was conducted from 0900-1100 rather than the full 4 hours. We are not sure if the content was eliminated, skipped, or just brushed over quickly. The Park House hotel was the least impressive, relative to our other two hotels.

Published,
March 21, 2022
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