The tour definitely exceeded my expectations

Tom Debley from United States traveled to Spain, Portugal
5

The tour definitely exceeded my expectations. Every aspect was excellent - the accommodations, the guides (Anne, Pedro, Pepe, Rosario, and Roland (sp.?), and the drivers (especially Javier). In a single word, it was amazing! I thoroughly enjoyed every day! My partner acted as the contact for both prior and during our tour. From my perspective, the travel coordinator was always flexible, patient, and willing to make adjustments to fulfill our special requests. The end result was a trip that was outstanding. There were two blips but these had nothing to do with Firebird's arranging. For example, a train cancellation and an error by TAP with our reservation. In both instances, the rapid response and corrective actions by Firebird were excellent. This reinforced the feeling we knew we were in safe hands during the actual tour. Difficult to say what was the highlight, but I do want to say this was my first private tour. The private guided tours really made the visits to the Spanish cities much more enjoyable in comparison with larger tours I have experienced in the past. All the guides were wonderful. Very knowledgeable, experienced, so enthusiastic and friendly. For me they were the real memories of Spain. They all accommodated my partner's mobility issues and our desire to take photos.
I have recommended Firebird to several of my friends and in fact two of my partner's friends, Harvey & Carol Steiman have booked a tour in France with Firebird following our recommendation!

Published,
February 13, 2022
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