Firebird Norway Tours Reviews

• 3,3K+ Verified reviews
• 98% Would recommend
• 19+ Years in business
• 50+ Destinations

Moments Travelers Remember Most

Real experiences, real memories — discover Norway through the eyes of travelers who’ve been there.

• Firebird = excellence.

  Myself plus 3 other friends took a trip which was organized by firebird to chase the Northern Lights in Norway. Polina created a superb itinerary which met and exceeded our requests and expectations. Abyy and Alexandra from firebird made sure that the logistics of the program were carried out according to the plan. All 3 ladies were attentive to our needs and promptly responded to our requests. This is my 89 trip overseas, but my first trip with firebird. From now on they will be the company that I will work with for future trips. They are the best!! Dr. E. Boker + 3.

  Eldad B — 2026-06-18
• Fantastic Personalised Norway trip - Firebird Travel were superb. Highly recommend them!!

  We highly recommend Firebird Travel. They organised a fantastic, personalised trip. Everything was perfectly organised and went smoothly from start to finish. The trip was for 3.5 weeks. The communication was second to none!! Easy to communicate during the trip. Do not hesitate to use and trust this organisation. Fantastic & thank you very much. Will recommend to everyone. Great experience

  Curiosity769685 — 2026-06-16
• We had a fabulous time

  We had a fabulous time. The two guides we had were amazing and knowledgeable. They taught us a lot. All the sites were beautiful. The rain put a damper on the trip tho. The lady in red at the Flam stop was incredible.

  Marilyn Weinberg Rose — 2026-06-07
• This was a fantastic trip!

  This was a fantastic trip! All of the locations that we visited were interesting, unique and wonderful to explore. Visiting Scandinavia in the winter is definitely cold, but a once-in-a-lifetime experience. Seeing the Northern Lights was amazing, as were so many of the other sights in Norway and Finland!

  pebeare — 2026-03-25

• Trip of a life time. Norway was amazing!

  Kent Hegna — 2025-09-11

• The trip was wonderful and I appreciated such a diverse itinerary. Although it was a short trip, we got a good look at Norway.

  Gwen Hatchette — 2025-08-26

• I usually travel doing a DIY (Do It Yourself) itinerary. This trip through Norway overseen by Firebird was a wonderful experience and really the only way 11 of of us could have experienced the great trip we had.

  Ross Field — 2024-08-02

Review summary | Generated from verified reviews | Powered by Trustpilot

Customers consistently praise the excellent service, highlighting how the company removes stress from international travel by handling all arrangements, from hotels to transfers and tours. People frequently commend the knowledgeable and personable local guides who enhance their holidays with insightful information and a perfect balance of scheduled activities and free time. Reviewers also appreciate the well-chosen hotels, often in ideal locations, and the smooth planning process that allows for customization and flexibility.

What travelers mention most

• Service: Reviewers express high satisfaction with the service, consistently highlighting the excellent planning and support received, which made their trips special and stress-free. Customers praise the phenomenal communication, responsiveness of the staff, and the seamless arrangements for transfers, hotels, and tours, noting that everything went smoothly and without hitches. Many also appreciate the flexibility and customization options, with guides and drivers consistently being on time, professional, and knowledgeable, ensuring a top-notch experience. Despite a few minor issues like shortened stops or transfer mishaps, the company's quick response and problem-solving were well-received, leading many to recommend and plan future trips.
• Staff: Consumers find staff to be positive, with many reviewers highlighting the friendliness, knowledge, and helpfulness of tour guides and drivers throughout their journeys. Customers consistently praise the staff for being professional, punctual, and responsive, often going above and beyond to personalize trips and assist with issues like rescheduling or locating pharmacies. The support team and representatives involved in trip planning also receive high marks for their attentiveness, promptness, and ability to modify itineraries to meet individual needs. While most experiences were excellent, a few customers noted isolated instances of guides not meeting expectations or minor communication issues during planning.
• Holidays: Reviewers highlight positive aspects of holidays, with many describing their trips as amazing, wonderful, and exceeding expectations, creating memories that will last a lifetime. Customers consistently praise the well-planned and organized itineraries, which often include a good balance of guided tours and free time for exploration, making the vacation stress-free. Many consumers express their intent to rebook future trips, appreciating the ability to customize their itineraries and the overall smooth execution from planning to the actual travel.
• Location: Users describe positive interactions with location, with many reviewers appreciating the excellent and well-located hotels, often in prime city centers, making it easy to explore on their own after guided tours. Customers found the hotel choices to be consistently good, with some highlighting specific hotels like the London hotel or the Imperial Hotel in Cork as outstanding. However, some consumers mentioned minor issues such as not enough free time in certain cities like Lima or Tokyo, and a few hotels not being as centrally located as desired.
• User experience: Customers consistently note positive experiences with user experience, with many reporting that everything went smoothly and exceeded their expectations. Reviewers appreciated the flexibility to personalize their trips and the helpfulness of the app for navigation and support. They found the organization and execution of tours to be well-planned, making travel easier and saving time. However, some users suggested allowing extra time for guided tours and noted difficulties with the train system for older travelers.

• Sarah Harrison — June 2026The trip of a lifetime in Nordic countries!

  The trip was exciting and interesting with interesting activities as well as free time for our own exploring. We were part of a small group (so nice!) and we made friends with the Canadian couple in our group. Special shout out to our guides: Thomas in Copenhagen, Lisa in Bergen, Anna in Helsinki. I am a bit jet lagged so can’t recall the names of the guides in Oslo and Stockholm, but they were excellent too! It was very easy to book the trip, to use the app to track activities, and to work with the staff team. Outstanding company & service!

• Joann — June 2026Our tour support made great choices for…

  Our tour support made great choices for our experience. We loved the hotels in Stockholm and Bergen the most. Copenhagen was fine but a very big hotel.

• Marilyn Weinberg Rose — June 2026We had a fabulous time

  We had a fabulous time. The two guides we had were amazing and knowledgeable. They taught us a lot. All the sites were beautiful. The rain put a damper on the trip tho. The lady in red at the Flam stop was incredible.

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• SVPnDVP — June 2026Ali that was promised and more!

  We traveled to Norway and Finland in 2019 (even though it states 2020 below) with Firebird tours. It was a small group tour but it was ultimately a 2 person tour! The service from each and every guide was fantastic. They were always on time to meet us either at the airport or hotel for a tour. The lodgings were unique, clean and we never had a complaint. Each local guide was unique, informative and friendly. Don't hesitate.. Firebird customer service was great from payments to questions and assistance in any way. We'd definitely travel with them again and are looking forward to Switzerland and Northern Italy when travel is open again.

• J G del Rosario — June 2026Our Firebird Tour-organized private Scandinavian Adventure again gets five stars!

  My wife and I decided to see Denmark, Sweden and Finland after she gave a talk at the EURO Conference on Operations Research in Copenhagen in early July. We only saw their capitals, back in 2006, and we felt it was time see more of the three countries' cities and villages. Without hesitating, we decided to contact Firebird to arrange our private tour - this was going to be our third outing with Firebird in as many years - in 2002, we used them for our Norway, Netherlands and Belgium private tour and in 2023, they organized our Switzerland private tour. We never regretted the decision. We again looked for Natalie Ray, the same sales person who handled our itinerary in the first two outings. Whenever I have a specific itinerary in mind which is not similar to any of the published tours, it will take time to craft all the details. Natalie had been used to our style and patiently worked with us to craft an itinerary that we would be completely happy with. Although I specified the cities and villages that I wanted to visit with my wife, I vetted the hotel choices that Natalie would line up for me, and I reviewed the timings for the guided tours, the drives, and the departure times, I left it to Natalie and her team to design the sequence of visits and which cities would be the home bases and which nearby locations would be the day trips from the home bases. As the tour drew nearer, they provided more details, like exact timing of pick-ups, departures, arrivals, etc. A couple of weeks prior to leaving, I noted With about two weeks prior to departure, I noted that the Kalmar tour was to the famed glass factories so I requested for a change to a regular city tour, with castle and cathedral. After a week, Firebird had arranged it with their local agent. We enjoyed nearly all the hotels that we had jointly agreed upon, especially the Royal Hotel in Aarhus, Britannia in Esbjerg, Best Western Kalmarsund, Avalon in Gothenburg, Radisson Blu in Uppsala, Lydmar Hotel in Stockholm, Hotel Maria in Helsinki, Radisson Blu Marina Palace in Turku, and Sokos solo Torni in Tampere. There was a fumble by Radisson Blu Uppsala which gave us the wrong room but a quick consult with Firebird Support and we were transferred the next night to a much larger room. The itinerary included the overnight ferry ride on Silja Lines, from Stockholm to Helsinki, which we had done before in 2006. That is always a nice ship ride and Firebird made sure we had a sea view room. Nearly all the local tour guides engaged by Firebird were very good or outstanding - there were 15 guides and only three didn't rate 'exceptional'. All the tour guides showed up on time, without exception. For most of the days, there were intermittent showers or downright rain. This naturally put a damper on our enjoyment but the guides were savvy enough to jiggle the schedules so that we stayed mostly indoors when it rained and outdoors when rained stopped. We were assigned three main drivers, one main driver for each country, and they were all very good. The tour vehicle for Sweden was a bit small (an MB A model) but the two others were large enough (an MB van and an MB S class). All the drivers were friendly and professional, and drove safely. There was a slight fumble when our guide in Malmo and Ystad wasn't informed that she was supposed to pay for the Viking living museum in Foteviken, so we had to shell out the entrance fees. That got settled after the fact but I thought I could just get the refund money from the local tour agent (the same person driving us around in Sweden) but Firebird rules dictated that it be a two step transaction - I get a check from them, and then they bill the local agent, which I thought was a bit more clumsy. There was almost another incident in Aarhus when our guide didn't have tickets to the open air museum and he had to call Firebird Support (I had to give him the number) to confirm that indeed that ticket was part of the arrangement. All in all, our 'Scandinavian Adventure' was great, exciting, and very memorable, with great thanks to Firebird Tours. We are beyond pleased - they may be expensive, but with Firebird, you always get what you pay for.

• Eldad B — June 2026Firebird = excellence.

  Myself plus 3 other friends took a trip which was organized by firebird to chase the Northern Lights in Norway. Polina created a superb itinerary which met and exceeded our requests and expectations. Abyy and Alexandra from firebird made sure that the logistics of the program were carried out according to the plan. All 3 ladies were attentive to our needs and promptly responded to our requests. This is my 89 trip overseas, but my first trip with firebird. From now on they will be the company that I will work with for future trips. They are the best!! Dr. E. Boker + 3.

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Reviews from our travelers

• DIANE EARLE — May 2026

  Good trip! Thanks! Hotels were great, transfers were all smooth and on time. Nice to have a small group of 12. Tours were good except for the walking tour in Bergen. Planning overall excellent by Firebird. Suggestions: first ferry from Denmark to Norway should have upgrade room to begin with, the included cabin was too bare bones for everyone. Raise the price and include the upgrade as a starting point. Bergen should not have walking tours, as it rains over 200 days a year. Our tour was in torrential rain, we couldn't hear the guide, our umbrellas all turned inside out and we were soaked through in 3 minutes time. It was miserable. The tour only went within a mile or less of hotel and we could have done that on our own. We all agreed that the bus ride to the airport was much more scenic and helpful. It felt that we got cheated out of Bergen, which is probably a lovely city.

• Judith Spiro — November 2025

  The trip to Norway was awesome!

• Kent Hegna — September 2025

  Trip of a life time. Norway was amazing!

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