How to work with Firebird Partner App AGORA
Thanks for joining our partner network. Let's get started.
We use the Firebird Partner App, AGORA, to make working together easier. Through AGORA, we'll send you available reservations, which we call Orders, and you can view them and manage your workload all in one place.
We use the Firebird Partner App, AGORA, to make working together easier. Through AGORA, we'll send you available reservations, which we call Orders, and you can view them and manage your workload all in one place.
FIRST STEP
Get the App
Install AGORA App from App store or Google store
SECOND STEP
Sign in to your account
Sign in with your email address. Use the email registered in our system. You will be asked to use a one-time code to access your account. That code will be sent to your inbox.
If you would like to use another email address, please contact our team.
If you would like to use another email address, please contact our team.
THIRD STEP
Complete your profile
Before you start taking orders, fill in your destinations and complete your AGORA profile — travelers see this information, so it helps make a good first impression.
Add a profile photo, then upload a short (1-minute) video introduction of yourself.
If you'd rather not record it directly in the app, you can send the video via WhatsApp to +1 454 443 23432. You can also add or update it later in Account settings → Introduction video.
Add a profile photo, then upload a short (1-minute) video introduction of yourself.
If you'd rather not record it directly in the app, you can send the video via WhatsApp to +1 454 443 23432. You can also add or update it later in Account settings → Introduction video.
LAST STEP
Check & confirm your orders
Once you signed in the app, you will see New offers. If you would like to take an offer, please click the Request button.
Our team will review requests and assign reservations to you.
Our team will review requests and assign reservations to you.
Managing your order details
Once an order is confirmed and assigned to you, AGORA gives you everything you need to prepare for the service — traveler information, meeting signs, and contact details.
FIRST STEP
Check traveler details & download the meeting sign
Open your order and scroll down to the Travelers section. Here you'll find the names, dates of birth, and document numbers of everyone on the tour.
Tap Meeting sign to download a printable sign with the lead traveler's name — bring it with you and hold it up at the meeting point so travelers can spot you right away.
Tap Meeting sign to download a printable sign with the lead traveler's name — bring it with you and hold it up at the meeting point so travelers can spot you right away.
SECOND STEP
Add guide/driver contacts
Scroll to Guide/Driver contacts and enter the name and phone number of the partner who will be running the tour (with country code), then tap Save.
This lets travelers reach you directly in case of an emergency, and it will also appear on their order details.
This lets travelers reach you directly in case of an emergency, and it will also appear on their order details.
LAST STEP
Share the order with your staff
If a driver or guide from your team — rather than you — will be handling the service, tap the Share button next to the order status and forward the order details to them directly.
How to share your location
As your service date approaches, AGORA lets you share your live location with the traveler — so they always know where you are and when to expect you. Here's how it works.
A note on permissions
The first time you share your location, AGORA will ask for two permissions:
- Location — choose "Allow always". The other options (While using the app / Once) will stop sharing your location as soon as you minimize the app, so "Allow always" is required for uninterrupted sharing.
- Motion & Fitness Activity — this is a standard permission that helps track your movement accurately. Nothing to worry about.
FIRST STEP
Choose how long to share
Tap Share location, then pick a duration — 15, 30, or 60 minutes.
You can stop sharing at any moment, so don't worry about picking the "right" number.
You can stop sharing at any moment, so don't worry about picking the "right" number.
SECOND STEP
Share, extend, or stop — anytime
While sharing is active, you'll see a live countdown and everyone's status on the order. You can extend or stop sharing at any time — no need to start over.
If the traveler is also sharing their location, you'll see both markers on the map — yours and theirs.
If the traveler is also sharing their location, you'll see both markers on the map — yours and theirs.
How to share local insights
As you travel around your destinations, you'll pick up details that go beyond any guidebook — a shortcut, the best time to beat the crowds, a route with the nicest views. AGORA lets you turn that local knowledge into an Insight that helps us plan trips better.
From your account, tap Create Insight, choose the destination your tip relates to, and fill in the Insight details field — the more specific and practical, the more useful it is for future travelers.
Then tap Send Insight. Our team reviews every submission and may use it to improve routes, timing, and recommendations for that destination.
Then tap Send Insight. Our team reviews every submission and may use it to improve routes, timing, and recommendations for that destination.
Contact our team
If you need assistance, the AGORA App makes it easy to get in touch. Simply navigate to the "Support" or "Contact Us" section, where you can send us a message directly. Whether you have questions, need help with an order, or require any other support, we’re here to assist you efficiently.
Chat in the app
You can also reach us directly from a specific order — for example, if travel dates, the meeting time, or the number of participants change.
Open the order chat, describe the requested change, and our team will confirm the modification.
Once approved, the updated details will appear directly on the order.
Open the order chat, describe the requested change, and our team will confirm the modification.
Once approved, the updated details will appear directly on the order.
Chat in WhatsApp
Travelers may also contact you directly via WhatsApp on their activity screen — so it's a good idea to keep WhatsApp available on the number registered with us.