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Firebird Tours - Awards and Timeline

Customer Satisfaction Reward is our Most Important Award

Our Awards

Our most important Reward is an appreciation of our service by our customers. Our second award that we value the most is our World Travel Award. There have been many more awards besides these two, and we are proud to be recognized for our work, but ultimately, we pay very little attention to receiving awards as it is our company culture to focus on what's important - and us, getting awards, is not the most important for our customers.

Customer Satisfaction - Our Main Award and Reward

We are proud to have a soaring customer satisfaction rate and we invite you to explore it on Trustpilot - an independent customer review website that gathers reviews from our customers. We also invite you to visit our own Customer Reviews section on our website.
  • BBB Association

    A-rated travel company by BBB association

  • Tripadvisor Choice Awards

    2022 & 2024 Travelers' Choice Awards Winner

  • Trustpilot

    Rated 'Excellent' by more than 1000+ travelers

  • Google Reviews

    Well-rated on Google Reviews

World Travel Award

We are proud to be winners of the World Travel Awards, which coins itself as Oscars of the travel industry. We are proud of this award because when we earned it, we were the first to do it in our category. Also, when we won it, the World Travel Award was indeed like an Oscar of the travel industry. It's probably not the case anymore, but for us, this award will always leave a great memory of great accomplishment.
  • WTA

    World Travel Awards Winner

  • THA Winnters

    Travel & Hospitality Award Winner for 2021

  • ETOA Membership

    2018 Winner of Stevie Awards

  • Australia Prestige Awards Winner 2023

  • The Travel Awards

    Finalist of The Travel Awards in 2018

Our Memberships

We are a member of a range of terrific consumer and industry associations: A-member of Better Business Bureau (BBB), European Tour Operator Association (ETOA), Swiss Travel Association (STAR).
  • Swiss Travel Association

    Swiss Travel Association (STAR) Member

  • ETOA Membership

    Member of the European Tourism Association

Timeline
2007
First office opens in New York City
2009
New office opens in Arlington, Virginia
2011
World Travel Awards Winner - Best Travel Agency
2014
New service office opens in Fort Lauderdale, Florida
2014
First European office opens in Vilnius, Lithuania
2015
Launch of new destinations in Europe and Asia
2016
Australian branch opens
2017
Covering the entire continent of Europe
2018
Branch opens in Switzerland
2018
2021
Travel & Hospitality Award Winner (based on excellent Firebird Tours reviews on various third-party sources)
Now
Company has served more than a million customers with 100,000 of them booking trips longer than 10 days