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Tour Policies


What you need to know before your trip

Validity of travel documents:


When traveling internationally, it is important to ensure that your passport is valid for at least six months from the date of your return. This is a general requirement for most countries and failure to comply may result in denied entry. Please check the expiration date of your passport well in advance of your trip to avoid any issues.

Meeting information:

Upon arrival, your drivers will be waiting for you at the designated meeting point, holding a Firebird Tours sign with your name on it. Please refer to your day-by-day schedule for specific meeting times and locations. If you experience any difficulty locating your driver, please contact us via our support line or on WhatsApp, using the contact information provided in your final confirmation or in the Firebird Tours App. In the event of a flight delay, please inform us immediately to make arrangements for your transfers. Please note that the maximum waiting time for a driver at the airport is one hour.

During the peak summer season (June to August), last-minute changes to meeting times may not be possible as the transfer supplier may not be able to accommodate them due to being booked up weeks in advance. We advise you to plan ahead and make any necessary adjustments to your itinerary well in advance to ensure a smooth and enjoyable travel experience.

Hotel information:

  • Your hotel reservations will be made under your last name.
  • Please note that the standard check-in time at hotels is 3:00 p.m. Early check-in is not included unless otherwise stated in your itinerary. If you arrive earlier, you may leave your luggage in the hotel's luggage room until check-in time.
  • Similarly, the standard check-out time at hotels is 12:00 p.m. Late check-out is not included unless otherwise stated in your itinerary. If you need to depart later, you may leave your luggage in the hotel's luggage room until departure time.
  • Most hotels provide breakfast after 7:00 a.m. However, if you need to leave the hotel before then, please inform the reception beforehand to receive a breakfast box upon check-out.
  • Please note that city taxes are not included in the price for most hotels in Europe. These taxes usually range from 1-5 EUR per person per night and are collected by many European cities. You will need to pay this tax directly to the hotel at checkout.

Additional Information:

  • We recommend arriving at the train station at least 30 minutes prior to departure.
  • Please ensure that you have printed all of your travel documents before departure or downloaded the Firebird Tours App.
  • You can find all the necessary documents in the DOCUMENTS section of your final confirmation.
  • Any changes or add-ons to your itinerary after the final confirmation has been sent to you are subject to a $150 modification fee.
  • Please plan your itinerary carefully and notify us in advance of any changes to avoid this fee.