Plan with Confidence, Travel Better

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Plan with Confidence, Travel Better

Our commitment to you >

We are by your side to plan and schedule your journeys ahead. We promise to provide you with outstanding service, unmatched value, and the flexibility that the present time requires.

Reassurance

Book with Confidence
Refund Assurance Program

Refund Assurance Program

Should you require to cancel for any reason, our optional Refund Assurance Program will guarantee a full refund of paid funds inclusive of deposit up to 45 days prior to departure.
 

No-Risk Deposits

No-Risk Deposits

If you need to cancel a trip, you will receive a Future Travel Voucher for the amount of your deposit.

Changes Made Easy

Changes Made Easy

If your plans change you can modify your trip dates up to 30 days prior to departure. Some fees may apply, and we always work on minimizing it.

Travel Better - Conditions

Conditions

*Not valid for cruises, Trans-Siberian journeys & tours to Northern Lights. Click here for detailed Terms of Service

Service promise

Service promise

Our work and our passion is to organize your next amazing journey

Our teams are ready to design, plan, and carry out the most amazing private tours for you. We will help you to prepare an ideal program tailored to your needs and will book all of the travel arrangements and will be with you every step of your journey.

  • Dedicated travel advisors work with you to design the perfect trip itinerary;
  • Experienced logistics specialists take care of the logistical details of your trip;
  • Customer support team is at your disposal at every step of the journey. It is like having your very own private concierge;;
  • Hand-picked experienced local guides and professional drivers take the best care of you while you enjoy your time traveling abroad
Firebird Tours Service Promise

 

Safety promise

Safety promise

Our private tours offer you superior safety

We cannot promise you absolute safety, but we do believe that our format of programs is superior to group travel. By design, private tours enhance your social space (while improving the quality of interaction with locals), and we do our part to ensure your safety even more by only working with the best local partners and the best partners have safety protocols in place.

Firebird Tours Service Promise
  • Our tours have local professional guides assigned to you and working only with you. Upon your request, we can arrange for the guides to take tests prior to meeting you;
  • On our tours you stay at fine central hotels so you can walk to many sights, instead of taking transportation;
  • We always plan programs to avoid the crowds as much as possible;
  • We can make lunch and dinner arrangements for you at the most appropriate restaurants for your preferences (quality of food, outside seating, etc);
  • We plan first-class trains by default in most of our programs, so you are exposed to fewer other passengers when you travel.
  • We will advise the closest PCR testing facilities and can arrange a scheduled visit if negative PCR should be required for your flight.

 

Value promise

Value promise

Unmatched prices for the service

We have always been committed to getting you the best value possible. In times when the crisis is bringing havoc to the travel industry, we are by your side to ensure that you are getting the best value for your money.

Our team is a layer of your protection from supplier failure, and is an instrument to secure best prices for your trip.