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New Zealand Travel Tips

Emergencies

When traveling in New Zealand, it's important to know how to get emergency assistance and the relevant contact numbers. Having this information at your fingertips can make a critical difference in ensuring your safety and well-being during your trip. Here's a guide to help you stay prepared.

Emergency Assistance

Emergency assistance in New Zealand is readily available to travelers in case of any unforeseen circumstances. Study your medical insurance to know what it covers abroad - what kind of cases, services and institutions you can count on. You can also count on consular services so it's best to familiarize yourself with the contact details of your country's embassy or consulate in New Zealand. Consular officers can assist with legal issues, medical emergencies, or emergency travel documents.


Tourist information centers are located in major cities and tourist areas across New Zealand. They offer assistance, maps, and information in multiple languages. Staff can help with emergencies or direct you to the appropriate resources.

Emergency Numbers

The following numbers connect you to emergency services in case of urgent situations. By knowing them, travelers can better prepare for unforeseen situations and seek assistance promptly. It's advisable to save these numbers in your phone or to keep them written down in case of emergencies during your travels.


The universal emergency number in New Zealand is 111. This number connects you to the police, fire services, and ambulance services. It should be used for any situation where there is a threat to life or property.


More helpful contacts:

  • Police Assistance - 105. For non-urgent situations that still require police attention. This is useful for reporting crimes that have already occurred or other issues that do not pose an immediate threat.
  • Health and Medical Assistance - 0800 611 116. For non-urgent health issues, you can contact Healthline, a free 24/7 health advice service. Healthline provides guidance on health concerns and can direct you to the nearest medical facilities if needed.
  • New Zealand has an accident compensation scheme (ACC) that covers treatment for injuries sustained during your stay, regardless of fault. For more information or to file a claim, visit the ACC website or call 0800 101 996.
  • Roadside Assistance - 0800 500 222. If you encounter vehicle trouble, you can contact the Automobile Association (AA) for roadside assistance. This service is available 24/7.

In addition, our customer support line is available via these numbers:

+1 (954) 787 5105

+41 553 391 888


When contacting emergency services, it's crucial to remain calm and provide clear and concise information about the situation, your location, and other relevant details. This will help emergency responders assess the situation quickly and provide the necessary assistance.

emergency number

111 is the universal emergency number in New Zealand