Overall, a very positive experience

Jeri Fritz from United States traveled to Morocco
5

Overall, a very positive experience. We have nothing but the highest praise for our driver Halid, who was knowledgeable, flexible and engaging. Most of our guides were great and we learned much about Morocco. We did have one issue with our lodging in Fez being changed in the last few weeks prior to departure. This was a point of great disappointment and frustration for me and did mar my impression of Firebird. For the past year, our itinerary showed a riad, described by our guide as , 'the best hotel in Fez. " Within the last month it was changed to a generic Marriott convention center. I know things can change, but I was left with the impression that Firebird either routinely waits too late to book hotels or this fell through the cracks. Our deposit was available for a year. This was such a frustration for me that I would worry the same thing might occur if we booked future trips with Firebird. The company did do a good job in apologizing and offering ATV rides and a bottle of wine. We also were unhappy about being charged $80 US for a dinner at a Riad i Skoura without any notice of the cost or other options for dining. The travel team was very responsive and helpful throughout the trip.



























Published,
January 8, 2023
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