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Overall we were very pleased with the trip. The drivers / transit aid were all very courteous, on time, and welcoming to us. Given our luggage and being new to each city airport, ferry or bus station it was very helpful to have someone (in most instances) meet and guide us to our destination. The city tours were very good. Each guide was full of history, entertaining stories and answers to my questions. It was particularly nice to have native born guides in Copenhagen and Stockholm, especially as these are large cities with extensive histories. The hotels were all very good though I was unsure about the Radissen Blue in Oslo -- it was extremely convenient to the train station but felt out of step with the local scenes. Overall however the hotels were all very good so no complaints from me. I will recommend Firebird to friends and consider your services should I choose to return the areas of Finland, Russia, Estonia as I know you have expertise in those general regions. All in all it was wonderful to have your support in putting together my dream vacation to Scandinavia. I had precious little time to devote in advance so the services offered helped me tremendously.
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